About the role
Pay: $18.00 to $25.00 per hour
Description About Us Volz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work with a management team who provides a fun, high energy environment. Benefits Medical Plan Dental Plan Vision Plan 401(K) Plan w/ Matching Training Provided Paid Vacation Employee Appreciation Events (i.e. Holiday Parties, Sporting Events, Luncheons) Multitude of Tenure Employees Responsibilities Schedule service appointments and speak with customers every single day by following up over the phone after each appointment. Run our pick up and delivery & shuttle scheduling service Actively listen to customers, answering their questions, and directing them appropriately as they request. Respond quickly to customer phone calls Help take care of over flow from service advisors File service requests Assist with rental fleet Park Cars Work with manufacturers online Follow up on customer satisfaction Learn Ford Warranty Other duties as assigned Requirements Qualifications Strong computer skills, including Outlook, Excel and Word Strong customer service background Excellent verbal and written communication skills Punctual, reliable and eager to improve Clean driving record and valid driver’s license