About the role
Description
Bright Thinker is seeking a highly motivated and technically proficient Support Specialist to provide internal technology support while assisting with the administration, integration, and ongoing optimization of the company's core business platforms. This hybrid position serves as the primary technical resource for Bright Thinker employees, supporting day-to-day technology needs while helping maintain critical business systems including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, and other integrated applications.
The ideal candidate is a problem solver with strong technical aptitude, excellent customer service skills, and the ability to troubleshoot, coordinate, and manage software integrations across multiple departments.
Requirements
Internal Team Technical Support
Provide Tier 1 and Tier 2 technical support to Bright Thinker employees.
Troubleshoot hardware, software, printers, scanners, and peripheral devices.
Assist users with Google applications
Maintain user accounts, permissions, and system access.
Document support requests and resolutions.
Provide training and guidance on internal software applications.
Shopify Administration & Support
Support Bright Thinker's Shopify storefront operations.
Assist with product setup, collections, pricing, inventory synchronization, and customer support.
Troubleshoot storefront issues.
Coordinate with vendors regarding Shopify applications and integrations.
Assist with order management workflows and fulfillment processes.
Support payment gateway and marketplace integrations.
Business Software Integration Support
Assist with implementation, troubleshooting, and ongoing support for integrations including:
Salesforce CRM
DocuSign
Shopify
ShipHero Warehouse Management System
Sage Intacct
FedEx & UPS shipping systems
ClassWallet
ESA Marketplace integrations
Agilix Buzz LMS
Additional third-party APIs and business applications
Systems Administration
Monitor software integrations for failures or synchronization issues.
Assist with testing new software releases.
Coordinate vendor support tickets.
Document workflows and technical procedures.
Recommend improvements to increase automation and efficiency.
School & Customer Technical Support
Assist schools with technical onboarding.
Help troubleshoot LMS access and account issues.
Support implementation of Bright Thinker digital products.
Coordinate with Client Services during software rollouts.
Escalate complex issues to appropriate vendors.
Project Support
Participate in strategic technology initiatives such as:
Shopify enhancements
Warehouse automation projects
Salesforce optimization
Digital curriculum integrations
LMS implementations
Process automation initiatives
Software testing and quality assurance