About the role
Job Description: Job
Title
Program
Assistant Location:
Saint
Louis,
Missouri Department:
- CB
- ACT Employment
Type
Full-Time Job
Summary: Are you an organized, detail-oriented professional who enjoys supporting others and making a meaningful impact in your community? Join our compassionate and collaborative team as a Program Assistant, where your work helps ensure individuals receiving behavioral health services have access to the support, resources, and care they
need.
This
- role
- offers
- the
- opportunity
- to
- build
- meaningful
- connections,
- collaborate
- with
- a
- multidisciplinary
- team,
- contribute
- to
- life-changing
- services,
- develop
- valuable
- administrative
- and
- client
- service
- skills,
- and
- make
- a
- difference
- every
day.
As a Program Assistant, you will serve as a vital support member of the ACT multidisciplinary team by coordinating administrative operations, managing client scheduling and intake activities, maintaining records, and serving as a key point of contact for clients,
families,
and
community
partners.
This
- role
- combines
- office
- administration,
- customer
- service,
- communication
- coordination,
- and
- data
- management
- to
- help
- ensure
- efficient
- and
- effective
- program
- operations
- while
- supporting
- positive
- client
- experiences. This
- position
- offers… ·
Employee
Assistance
Program
–
24/7
- counseling
- services,
- legal
- assistance,
- &
- financial
- consultation
- for
- you
- and
- your
- household
- at
- no
- cost ·
Mileage
Reimbursement
–
Company
- paid
- for
- work
- functions
- requiring
- travel ·
Employee
Discounts
–
Hotels,
Theme
Parks
&
Attractions,
College
Tuition
·
Workplace
Culture
- -
- An
- environment
- cultivating
- employee
- wellbeing,
- valuing
- each
- individual's
- humanity,
- and
- actively
- promoting
- a
- healthy,
- joyful
- workforce ·
Additional
Perks
&
Benefits
-
Scroll
- down
- to
- bottom
- of
- this
- post
- to
- learn
- more Key
Responsibilities
·
Coordinate
- daily,
- weekly,
- and
- monthly
- schedules
- to
- support
- client
- services
- and
- team
- operations. ·
Serve
- as
- a
- primary
- point
- of
- contact
- for
- clients,
- families,
- agencies,
- and
- community
- partners,
- providing
- exceptional
- customer
- service
- and
- timely
- communication. ·
Assist
- with
- client
- intake,
- screening,
- admission,
- and
- referral
- processes
- to
- ensure
- accurate
- and
- efficient
- onboarding. ·
Participate
- in
- daily
- team
- staffing
- meetings
- and
- collaborate
- with
- multidisciplinary
- team
- members
- to
- support
- client
- care. ·
Maintain
- client
- records
- and
- charts
- in
- accordance
- with
- organizational
- standards,
- ensuring
- documentation
- is
- complete,
- current,
- and
- accessible. ·
Monitor
- admissions,
- discharges,
- and
- program
- activity
- data
- to
- support
- reporting
- and
- operational
- needs. ·
- Collect,
- organize,
- and
- track
- information
- used
- for
- reports,
- statistics,
- and
- program
- performance
- monitoring. ·
Manage
- office
- operations,
- including
- ordering
- and
- maintaining
- supplies,
- equipment,
- furniture,
- and
- program
- resources. ·
Coordinate
- vehicle
- usage
- records,
- mileage
- tracking,
- and
- maintenance
- scheduling
- for
- program
- vehicles. ·
Provide
- receptionist
- support
- by
- greeting
- visitors,
- answering
- phone
- calls,
- and
- directing
- inquiries
- in
- a
- professional
- and
- welcoming
- manner. ·
Triage
- calls
- and
- coordinate
- communication
- between
- clients
- and
- team
- members,
- assisting
- with
- urgent
- concerns
- and
- helping
- de-escalate
- situations
- when
- appropriate. ·
Support
- agency
- policy
- communication
- and
- assist
- with
- policy
- updates
- as
- needed. ·
Oversee
- landline
- and
- cellular
- phone
- account
- administration. Education,
- Experience,
- and/or
Credential
Qualifications
·
Education
- and/or
- experience
- in
- human
- services,
- office
- management,
- or
- a
- combination
- of
- both
- preferred. ·
Experience
- providing
- administrative,
- clerical,
- customer
- service,
- or
- program
- support
- functions
- preferred. ·
Experience
- working
- in
- healthcare,
- behavioral
- health,
- social
- services,
- or
- a
- related
- environment
- is
- beneficial. ·
Proficiency
with
Microsoft
Office
- applications,
- including
- Excel,
- Word,
- and
- PowerPoint. ·
Experience
- maintaining
- records,
- managing
- schedules,
- and
- coordinating
- multiple
- tasks
- in
- a
- fast-paced
- environment. Additional
Qualifications
·
Current
- valid
- driver's
- license,
- acceptable
- driving
- record,
- and
- current
- auto
- insurance
- required. ·
Ability
- to
- communicate
- effectively
- with
- clients,
- families,
- agencies,
- and
- a
- diverse
- workforce. ·
Exceptional
- administrative
- and
- organizational
- skills
- with
- strong
- attention
- to
- detail
- and
- accuracy. ·
Ability
- to
- manage
- confidential
- information
- with
- professionalism
- and
- discretion. ·
Strong
- relationship-building
- skills
- and
- the
- ability
- to
- establish
- productive
- contacts
- with
- internal
- and
- external
- stakeholders. ·
Knowledge
- of
- computer
- software
- and
- office
- technology. ·
Successful
- completion
- of
- background
- screenings,
- including
- criminal
- record,
- driving
- record,
- abuse/neglect,
- and
- fingerprint
- checks
- required. Physical
Requirements
·
Perform
- sedentary
- work
- that
- may
- require
- exerting
- up
- to
- 10
- pounds
- of
- force
- occasionally
- and
- negligible
- force
- frequently
- to
- move
- or
- handle
- objects. ·
Sit
- for
- extended
- periods
- while
- performing
- administrative
- duties. ·
Occasionally
- stand
- and
- walk
- throughout
- the
- workday
- as
- needed. ·
Use
- hands,
- fingers,
- and
- arms
- repetitively
- for
- typing,
- writing,
- and
- other
- office-related
- tasks. ·
Maintain
- the
- ability
- to
- perform
- routine
- computer
- and
- telephone
- work
- throughout
- the
shift.



Position Perks & Benefits:
Paid time off:
full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package:
full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training:
initial, ongoing, comprehensive, and supportive
Career mobility:
advancement
opportunities/promoting
from within
Welcoming, warm, supportive:
a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.



Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.