Field Service Engineer

Field Service Engineer Location: Birmingham - Field-Based Salary:

£39,353
+ Up to
£1,000 Onboarding Bonus
+ Performance Bonus
Company:
NoteMachine (A Brink's Company)
Join NoteMachine and Help Power the UK's Cash Network
At NoteMachine, our Engineers are at the heart of what we do. Every day, they keep thousands of ATMs operating reliably, ensuring communities, retailers, and businesses across the UK have access to cash when they need it most.
As part of
Brink's
, a global leader in secure logistics and cash management, you'll join a business that combines the backing of an international organisation with the agility and culture of a growing UK operation.
If you're a hands-on Engineer with strong fault-finding skills, a customer-focused approach, and a passion for solving technical challenges, we'd love to hear from you.
About NoteMachine
We're one of Europe's leading ATM providers, processing over
£10 billion in cash annually
through a network of more than
14,000 ATMs
across the UK.
Serving national retailers, leisure venues, convenience stores, and independent businesses, we deliver secure, reliable, and innovative cash access solutions nationwide.
As part of the
Brink's Group
, operating in over
100 countries
with more than
59,000 employees worldwide
, we offer the stability and opportunities of a global organisation, alongside the chance to make a real impact every day.
Why Join Us?
We believe in looking after our Engineers by offering a balanced and sustainable approach to scheduling.
Work-Life Balance That Works
Shorter Working Week:
44-hour working week across a 7-day period, reduced from our previous 47-hour schedule
Advanced Rota Planning:
Receive your working schedule at least
2 weeks in advance
, helping you balance work, family, and personal commitments
Structured Shift Coverage:
A fair and transparent approach to weekend and bank holiday working
Benefits & Rewards
£39,353 starting salary
Up to £1,000 onboarding bonus
(dependent on experience and payable on successful completion of probation)
Performance bonus scheme
Company van, fuel card, tools and fitted uniform provided
Personal use of company vehicle in line with HMRC guidelines
Comprehensive training programme and ongoing development opportunities
Medicash
healthcare and wellbeing benefits
Salary sacrifice pension scheme
Life Assurance at
4x annual salary
Company Sick Pay Scheme
Group Income Protection Scheme (subject to eligibility)
Genuine career progression opportunities within NoteMachine and Brink's
The Role
As a Field Service Engineer, you'll be responsible for maintaining and repairing our nationwide ATM network, ensuring maximum uptime and exceptional service for our customers.
Working independently in the field, you'll combine technical expertise with excellent customer service to deliver a first-class experience.
Key Responsibilities
Carry out second-line break-fix repairs and preventative maintenance across our ATM estate, including Triton, NCR and Wincor machines
Diagnose faults and resolve technical issues efficiently and safely
Deliver high levels of customer service during every site visit
Work closely with customers to minimise downtime and maintain service performance
Accurately record repairs, parts usage, and service activity
Complete quality checks to ensure repairs meet company standards
Participate in ongoing technical and professional development training
Ensure compliance with company procedures, health & safety standards, and security protocols
About You
We're looking for someone who is technically capable, customer-focused, and motivated to get things right first time.
Essential Requirements
Previous Field Service Engineering experience involving electro-mechanical equipment
Strong fault-finding and problem-solving skills
A proactive approach to delivering excellent service
Full UK driving licence with no more than 6 active penalty points
Excellent communication and customer service skills
Willingness to travel within your designated region
Flexibility to work weekends and bank holidays on a rota basis
Resident within the
Birmingham
postcode area
Able to pass financial and background screening requirements
Desirable
Experience working with ATM equipment
Experience within cash handling, retail technology, self-service, vending, gaming, EPOS or similar electro-mechanical environments
Build Your Future with NoteMachine
This is more than a Field Service Engineer role. It's an opportunity to join a trusted national business, backed by a global organisation, where your skills are valued, your development is supported, and your work makes a genuine difference every day.
Apply now and become part of the NoteMachine and Brink's success story.