About the role
Salary: £13.72 an hour
per hour
We are seeking to recruit a Health Navigator within patient services on a bank (zero hours) contract. You will have excellent customer service and team-working skills, and ideally have experience working in a busy, people-facing healthcare environment, although training can be provided.
Answer incoming telephone calls within agreed timescales, ensuring a professional, prompt and pleasant manner
Manage patient queries efficiently and effectively, signposting and prioritising in line with practice policies
Support patients with compassion and professionalism, including those who are distressed, bereaved or unwell, in accordance with training and policy
Remain calm and professional in emergencies, challenging situations, or when supporting distressed individuals
Work on the clinical assessment screen alongside the on-call GP to book patient appointments
Manage administrative tasks such as bookings, messages, and prescriptions accurately and efficiently.
Register new patients on the clinical system accurately, including regular, temporary, immediately necessary or private patients. Complete new patient registration packs
Take accurate and detailed messages and pass them to the appropriate person using suitable communication methods based on urgency
Safely handle blood and urine specimens in accordance with infection control policy, ensuring they are stored correctly for collection
Process and distribute post, print mail, and emails efficiently
Providing clerical/administrative assistance to leadership team, including data processing, filing, photocopying and scanning.
Accept delivery of stock supplies, checking for specific requirements (e.g. refrigeration) and acting accordingly
Manage financial transactions in line with set protocols and practice standards
Job Description: