About the role
Pay: $18.00 to $22.00 per hour
The Client Success Team is the single point of contact for every Brite Nites client — new or returning — from the moment a job is sold through end-of-season wrap-up. Our clients are executives and high-net-worth individuals who expect a premium level of service: fast, friendly, and knowledgeable on every touch. As a Seasonal Client Success Representative, you own a book of standard client accounts across all territories through our busiest window. You're a generalist — you handle the full client lifecycle end-to-end, not a narrow slice. Available Shifts: Saturday – Sunday 6:00AM–2:00PM Monday – Friday 3:00PM – 9:00PM 4:00PM– 9:00PM 5:00PM – 9:00PM What you'll do Own the full client lifecycle for your accounts — renewal outreach, estimate prep, install coordination, in-season support, take-down, and end-of-season wrap-up. Deliver the Brite Nites service standard on every interaction — fast, polite, concise, knowledgeable. The client stays with you until the right answer arrives, even when it comes from another team. Answer incoming calls and emails from clients; send estimates and invoices via email and text; return voicemails promptly. Triage inbound requests — maintenance, add-ons, damage, billing. Resolve what's in scope; route the rest (billing → Accounting, damage/upset clients → Senior CST/CSM, technical → Field Ops). Solicit Google reviews at the right moments and flag negative reviews to the manager. Desired qualifications Proficiency with computers; proficiency in Microsoft Outlook, Word, and Excel. Learns fast — able to become fluent in Front, Brite Base, and Salesforce within the first week. Excellent verbal and written communication; clear and professional. Strong organizational, problem-solving, and analytical skills; keen attention to detail. Ability to multitask efficiently and work well under pressure. Self-starter with a strong sense of urgency and ownership. Reads the escalation ladder correctly: resolves what's in scope, escalates what isn't, with full context. Availability to work 36+ hours a week (full-time track). Bilingual English/Spanish a plus, not required. Job types Full-time Part-time Temporary / Seasonal (~September – mid-December 2026) Salary $18.00 – $22.00 per hour (paid bi-weekly) Schedule options 8-hour shift Day shift Evening shift Monday to Friday Weekend availability (weekend staff work both Saturday and Sunday) Shifts are set and rotating within team coverage: staffed 6 AM–9 PM weekdays and 6 AM–8 PM weekends via staggered shifts — no one works a 7-day week. Supplemental pay Bonus pay Education Bachelor's degree (Preferred) Experience Office / customer service: 2 years (Required) License / Certification Driver's License (Required) Training Paid training is provided before you start, and you're paid for training time. Applying for a weekend or night shift? Let us know and we can arrange alternate training. Work location On-site at Brite Nites HQ, Millcreek, UT — no remote/hybrid.
About Brite Nites
Brite Nites is a nationally recognized leader in custom holiday and year-round lighting design. Since 1993, we’ve brought spaces to life with immersive lighting experiences for residential, commercial, and municipal clients. Our reputation is built on creativity, quality, and exceptional service.