About the role
Account Managers are the hub of communication between BrkThru’s clients and internal teams. We are the task masters, the herder of cats (or dogs, we love dogs!), the nimble and strategic minds that ensure our clients are happy.
Location
Brkthru operates as a fully remote company with occasional mandatory travel for training and offsites, provided with advance notice. We uphold the expectation that all team members maintain a dedicated and reliable workspace, free from distractions, to ensure optimal productivity.
This role is open to candidates working remotely from the following locations: Virginia, North Carolina, South Carolina, Georgia, Florida, Texas, Connecticut, Massachusetts, Pennsylvania, Maryland, New York, New Jersey, Delaware, Michigan, Ohio, Illinois, Wisconsin
- Own the client relationship and exemplify accountability in service and communication both with clients and internally.
- Help solve client challenges and ensure Brkthru is being proactive to address needs before they arise.
- Identify new opportunities and ways to add value to clients.
- Conduct client-facing communication and support.
- Work with Client Services to provide set up, reporting and analysis support across campaigns.
- Set up and maintain client dashboards.
- Maintain and grow library of reporting dashboard templates to help build efficiencies.
- Help build and maintain internal training materials for reporting and client onboarding.
- Monitor campaign performance and work with internal teams on insights and recommendations.
- Provide initial, monthly and end of campaign reporting to clients.
- Create and process insertion orders.
- Maintain internal organization (saving docs in Zoho, updating Zoho CRM).
- Organize creative, ensuring all assets needed are provided.
- Work with media to load and QA creative.
- Be a steward for BrkThru's Core Values by expressing them with your daily interactions with clients and fellow teammates.
- Performs other duties as assigned.
- Minimum of 3 years of experience in a client services role
- 2+ years of experience in digital marketing, specifically with paid media and/or programmatic media
- Capable of delivering strong digital campaigns (media, integrated, or creative).
- Ability to frame an opportunity for both client strategically and agency.
- Proven ability to navigate large client organizations and experience with large brands.
- Proactively grow, shape, and manage multiple large accounts (or multiple projects).
- Partners well with team members (Leadership, Direct Reports, Peers), trusted senior client partner, providing consistent strategic advice.
- Compensation commensurate with experience between $60,000 - $75,000 plus annual bonus opportunity.
- We are a remote and flexible workplace (yay no commuting).
- Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more….
- Company paid Short Term Disability.
- 401k Retirement plan with company match.
- Hub Hangouts and Pizza Fridays.
- Reimbursement of Home Office Expenses.
- A generous number of Holidays, PTO, and summer Fridays.