About the role
Overview
Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employee.
Responsibilities
Patient Access Associate will perform a detailed medical record/patient look-up confirming patient identifiers to avoid duplicate medical record; Register and interview patients and/or designated representative at point of service; or at bedside, to verify demographic, Insurance and primary care physician information. Process to include insurance verification and eligibility, identification of PCP; Includes NYCDOH birth and death registration; Monitor ED tracking board; timely bed assignments for ED and Direct admits; Process elective surgery procedures to include FI Clearance. Prepare end of shift census reports for management. Scanning of FI documents.
Qualifications
- High School or GED Required, Associate's preferred. One to two (1-2) years healthcare experience
- One to two (1-2) years experience with verification/eligibility of insurance
Familiar with Medicaid, Medicare and Managed Care guidelines
Knowledge of medical terminology
Must be detailed oriented
- Excellent verbal and written communication skills
- Bilingual (English & Spanish) preferred
- Excellent Customer Services and organizational skills