Maintenance Technician

Location Charleston - 997 Morrison Drive, Suite 402 Business Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home. Job Description Location: Little Rock , AR Position Summary

The

Maintenance Technician

is responsible for

performing repairs, renovations, and ongoing maintenance across a portfolio of single-family rental homes. This position supports property operations by ensuring homes are safe, functional, and well-maintained for residents.

The

• role contributes to resident satisfaction, asset preservation, and operational efficiency. It requires strong technical
• expertise , effective communication, and the ability to manage multiple priorities in alignment with company
• objectives .

Essential Job Functions

• Functional Responsibilities

Perform preventative, corrective, deferred, and emergency maintenance across assigned properties

Diagnose

and complete repairs related to HVAC, plumbing, electrical, appliances, and general home systems

Complete and document work orders accurately and promptly using company-issued mobile devices

• Operational / Departmental Support

Coordinate with dispatch, vendors, and internal teams to ensure

timely

service completion

Maintain inventory of tools and supplies needed for daily maintenance activities

Support property readiness by

assisting

with renovations, turns, and quality control checks

Provide

a high level

of customer service as the primary field representative

Promote company values and

maintain

professionalism in all interactions

• Compliance & Risk Management

Ensure adherence to applicable federal, state, and local regulations

Maintain required documentation and reporting standards

Identify

• and escalate compliance or safety risks as appropriate
• Follow OSHA and company safety standards; report unsafe conditions promptly
• 4 . Additional Responsibilities
• Maintain a courteous and professional demeanor with residents, vendors, and colleagues
• Currently does not require on-call or emergency work, but may in the future
• Perform other duties as assigned to support business objectives

Performance Expectations & K

ey Metrics

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

• Complete an average of 3-5 work orders per day, depending on work order complexity and market volume
• Maintain 90% or greater completion rate for assigned work orders
• Complete at least 85% of work orders without vendor involvement.
• Maintain repeat visits for the same issue below 5% monthly
• Achieve resident net promoter scores of 8 or higher through resident survey platforms
• Maintain 100% compliance with company safety policies, required
• certifications, and operational procedures
• Complete required documentation, photos, and work order notes within the same day
• of
• service completion
• Maintain inventory, tools, and company equipment
• in accordance with
• company standards and audit requirements
• Complete all required training and compliance courses by assigned deadlines

Required Qualifications

Education

High school diploma or equivalent required

Experience

3+ years of experience in residential maintenance or related field

Skills & Competencies

• Strong organizational and time-management skills
• Effective written and verbal communication skills
• Analytical thinking and problem-solving ability

Proficiency

in mobile technology and work order systems

Ability

to manage multiple priorities and meet deadlines

Preferred Qualifications

• Experience in single-family rental or property management environments
• Certifications in HVAC, electrical, or plumbing trades
• Industry certifications or licenses: EPA Certification, HVAC Certification, or equivalent

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without
• assistance )
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
• Ability to work in various positions and access confined or elevated spaces as
• required

Ability to

• operate
• standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
• Ability to communicate effectively in English, both verbally and in writing, as
• required
• for safe and effective job performance
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision

Reasonable

• accommodations
• will be made
• in accordance with
• applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

The work environment characteristics described below are representative of those an employee may

encounter

while performing the essential functions of this position:

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
• Exposure to dust, odors, noise, chemicals,
• insects, rodents,
• and other environmental conditions typical of maintenance, repair, and construction work
• Use of personal protective equipment (PPE) as
• required
• Work may involve travel between multiple properties within an assigned region
• Interaction with residents, vendors, contractors, and internal team members in a professional manner

Work is often

• fast-paced
• with changing priorities, service requests, and deadlines
• On-call, overtime, or extended hours may be
• required
• based on business needs, including evenings and weekends

Why work for

Maymont Homes?
Our Mission -
"
We Positively Impact the Lives in the Communities We Serve
." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work®
- Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits
- Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth
- With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation
- As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veter