About the role
Your Role
The Care Management team independently manages complex and high-risk care management cases by applying advanced clinical judgment to assess medical necessity, develop cost-effective care plans, and support quality outcomes aligned with benefit and contract requirements. You will collaborate with providers, medical directors, and interdisciplinary teams to coordinate care, support discharge planning, evaluate barriers to care, and ensure members receive appropriate referrals and continuity of treatment. This position also requires ongoing reassessment of care plans, awareness of healthcare trends and clinical guidelines, and the ability to participate in a rotating evening and weekend on-call schedule.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
Work with minimal supervision to manage complex care management cases
Apply advanced clinical judgment to assess medical necessity and appropriateness of care
Design and implement treatment and care plans that promote quality, cost‑effective outcomes aligned with benefit and contract requirements
Coordinate discharge planning activities for complex and high‑risk cases
Determine appropriateness of referrals to care management and specialty programs
Collaborate with providers, medical directors, and interdisciplinary teams to support member treatment plans and care continuity
Evaluate member health behaviors, cultural influences, and belief systems to identify barriers to care
Contribute clinical input to medical directors and support informed decision making
Continuously improve outcomes by anticipating barriers and adjusting plans of care based on reassessment, clinical changes, and guideline updates
Maintain current knowledge of healthcare service trends, regulations, and clinical practice guidelines
Ability to work evenings and weekends as part of rotating on-call schedule
Perform other duties as assigned
Your Knowledge and Experience
Associate Degree in Nursing required or master's degree in relevant field for non-RN licensure.
Bachelor of Science in Nursing is preferred
5 years of experience in nursing, healthcare, or a related clinical field
3 years of managed care experience preferred
Certified Case Manager (CCM) is preferred
Ability to independently assess, evaluate, and interpret complex clinical information and care plans
Advanced knowledge of evidence based clinical practice guidelines, particularly for chronic conditions
Demonstrated competence in care management functions and standards of practice
Knowledge of community resources, treatment options, home health services, funding sources, and specialty programs
Working knowledge of regulatory and accreditation standards including CMS, DHCS, URAC, NCQA, DMHC, MHPAEA, and CA SB 855 is preferred
Knowledge of coordination of care, government and commercial regulations, prior authorization processes, and level of care and length of stay criteria is preferred
Hybrid Virtual Work
This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.