About the role
Your Role
The Enrollment processing department is responsible for the installation and processing of member and group level enrollments. The Enrollment Processor, Intermediate, will report to the Operations Supervisor. In this role you will assist with the installation of new memberships, processing maintenance requests, and reviewing and processing various new and existing reports as well as ad-hoc requests throughout the year to support various initiatives.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
Independently process enrollment transactions, resolving routine and moderately complex issues
Contact internal and external partners to obtain information required to complete processing
Apply foundational knowledge of enrollment systems, codes, and processes to meet production and quality standards
Research information as appropriate to resolve inquiries and escalations
Look up correct codes and enter data into system
Access and navigate various systems of record to perform required job duties
Manage department specific desktop level procedures, training content, and projects as warranted by business needs
Enter and retrieve data using standardized keyboard functions
Be able to adapt to change
Your Knowledge and Experience
High School Diploma or GED or 1 year of additional relevant experience in lieu of a diploma
Requires at least 3 years of prior relevant experience
Knowledge of medical plans and benefits
Requires basic job knowledge of systems and procedures within Enrollment Processing
Large group, Small group, Commercial, Medi-Cal, CalPERS knowledge preferred
Facets and Salesforce experience preferred
Ability to communicate effectively with all levels of leadership
Self-driven and able to operate in the best interests of our clients, our company and team with limited supervision or oversight
Intermediate-Advanced skills creating documents/files using Excel, Outlook, Power Point, and Word
Hybrid Virtual Work
This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.