About the role

Description

Reports To: Chief Strategy Officer

Job Summary: The

Director of Operations supervises multiple district managers and is responsible for overseeing the operations, performance, and profitability of 20 (and growing) gas and convenience store locations within the company and any food service operations within each store. This role ensures consistency in customer experience, operational excellence, financial performance, and compliance with company standards and regulatory requirements. The role focuses on driving profitability, operational consistency, and district-level staff development to ensure that store managers and their teams achieve targets and deliver exceptional service while upholding the company’s values.

Benefits

Auto Allowance

Fuel Allowance

401(k) and Match

Health (+Vision, Dental, & Life) Insurance

Flexible Spending Account, Health Savings Account

Paid Time Off

20% Bonus Potential

Key Responsibilities

Operational Leadership

Model and uphold the highest standards of integrity and ethical conduct
Oversee day-to-day store operations and customer satisfaction across all locations
Reporting gas prices and daily gas price changes
Ensure consistent execution of company policies and procedures and standards and objectives in customer service, cleanliness, merchandising, and foodservice programs
Implement operational improvements to systems, policies, and procedures that drive efficiency and profitability and reduce shrink and other losses
Oversee all audit initiatives including cash handling controls and best practices as it relates to loss prevention
Manage repairs and maintenance plan for all locations
Lead site readiness as it relates to new stores
Oversee staffing strategy, including recruitment, retention and talent development

Financial and Performance Management

Complete understanding of P&L; ensure stores meet and exceed sales, margin, and profitability targets
Monitor KPIs; including sales and labor budgets, inventory turns, shrink, and customer satisfaction
Analyze performance trends to make data-driven decisions
Provide financial guidance to Direct Reports to help the team understand current financial status of stores, interpret P&L results, and identify opportunities for improvement

Manage the bonus program for the Operations Team

Talent Development

Recruit, lead, coach, develop, and retain a strong leadership team within the Company
Build and implement training programs for all levels within the Operations team
Encourage and promote a culture of accountability, recognition, and employee engagement and succession

Perform annual evaluation for Operation’s Management Team

Vendor Relationships

Oversee the buying strategy and category management

Contract management and negotiation

Oversee store merchandising and planogram integrity

Drive the loyalty platform, seasonal promotions, and marketing needs

Compliance and Safety

Ensure compliance with all local, state, and federal regulations
Maintain safety standards and loss prevention programs
Oversee adherence to food safety and fuel regulations

Equal Opportunity Statement

Bluewater is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.

Requirements

Bachelor's Degree in Business, Management, or related field (preferred)
7-10+ years of multi-unit retail or convenience store operations experience
Proven leadership of 20+ locations or similar scale
Strong financial acumen and P&L management experience
Experience in high-volume, fast-paced retail environments (c-store, QSR, grocery, etc.)
Excellent leadership, communication, and problem-solving skills

Director of Operations - Bluewater Convenience / Buck Management