About the role
Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?
Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.
RESPONSIBILITIES:
Serve as the
initial
technical resource for internal sales teams, distributors, and end users
Manage incoming technical support calls,
that have been
escala ted from
Technical Sales Support
I and II
- .
- Specify product fit for use.
- Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor’s products to Burkert
- Request product variations or forward on to Engineering for customization of products
- Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
- Request part numbers, assembly procedures and standards per ID number from Engineering
- Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio
- Troubleshoot equipment problems and installations generally on the phone with customers
- Training others on product specifications- Distributors, Customers, and Burkert employees
- Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.
Review
- , create
- and analyze CAD drawings
- Assist with the overseeing of Technical Sales Support I and II.
- Build and deliver technical presentations, documents and demonstrations.
- Provide post sales customer support on customers site as needed.
- Project management duties with the ASM and Systemhaus.
Other duties
- as
- assigned a nd
- required
*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*
REQUIREMENTS: 7
+ years of customer service or inside experience
preferably in a manufacturing environment
Batchelor
degree in Engineering or equivalent experience preferred
Proficient in Windows and Microsoft Office
Proficient
- in SAP
- Proficient in CAD or other 3D model system
- Must have a deep understanding of Process Flow and System Integrations
Up to
50 % Travel to trade shows, customers, distributors
Skills
Strong customer focus and attention to detail
Organized
Self sufficient
Strategic and independent thinker
Day-to-day work activities are prioritized appropriately within work routines
Excellent oral, written
, presentation
and communication skills
Strategic communicator
Full
- understanding of process and automation
- K nowledge of P&I
- Able to work closely within a team and contribute individually
- Ability to preform fine hand manipulation, such as keyboarding
- Ability to follow safety and process procedures
- Ability to sit preforming computer and telephone work for up to 8 hours per day
- Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day
In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.
Curious? Then we look forward to receiving your application.