About the role
Position Summary
The Medical Assistant (MA) supports both administrative and clinical functions to ensure efficient clinic operations and high-quality patient care. This role is responsible for managing front office duties such as patient intake, scheduling, and insurance verification, as well as back office responsibilities including patient care, assisting providers, and performing basic clinical procedures.
Key Responsibilities
Front Office (Administrative)
Greet and check in patients in a professional and friendly manner
Verify insurance eligibility and collect co-pays
Schedule, confirm, and reschedule appointments
Maintain accurate patient records in EMR
Answer phones and respond to patient inquiries
Manage referrals, prior authorizations, and medical records requests
Perform general administrative duties (faxing, scanning, filing)
Back Office (Clinical)
Room patients and obtain vital signs
Document chief complaints and medical history
Prepare patients for exams and assist providers during visits
Perform basic clinical tasks such as:
EKGs
Specimen collection (urine, swabs, etc.)
Point-of-care testing (e.g., COVID, flu, strep)
Administer injections (if certified)
Clean and stock exam rooms; maintain infection control standards
Provide patient education and discharge instructions
Qualifications
Required:
High school diploma or equivalent
Completion of an accredited Medical Assistant program or equivalent experience
Current BLS certification (or ability to obtain upon hire)
Strong customer service and communication skills
Basic knowledge of medical terminology
Preferred:
1+ year of experience in urgent care, primary care, or outpatient setting
Experience with EMR systems (e.g., Epic, eClinicalWorks)
Phlebotomy and injection experience
Knowledge of insurance verification and authorization processes
Skills & Competencies
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills
Team-oriented with a patient-first mindset
Ability to maintain confidentiality and HIPAA compliance
Work Environment
Fast-paced outpatient clinic setting
Requires standing, walking, and occasional lifting
May require evenings, weekends, or holiday shifts
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.