About the role
Pay: $23.00 to $25.00 per hour
As a Housing Specialist, you’ll support members in securing and maintaining safe, stable, and affordable housing. This includes housing placement, rental assistance navigation, and eviction prevention for individuals experiencing housing instability.
This role requires persistence, strong organization, and comfort working within complex housing systems while maintaining consistent in-office coordination.
What You’ll Do
Support members through all stages of the housing process, from assessment through placement
Assist members facing rental arrears or risk of eviction by coordinating housing stabilization and eviction prevention resources
Prepare, submit, and track housing applications and required documentation
Coordinate housing interviews and prepare members for the interview process
Communicate with housing providers, landlords, and community partners as appropriate
Track housing goals and progress within members’ Plans of Care
Build and maintain relationships with housing providers and community-based organizations
Serve as a housing resource for CareCollab staff
Document all housing-related services accurately in designated systems and EHRs
Participate in care planning meetings and interdisciplinary case conferences
What You Bring
Experience
At least 1 year of experience in housing placement, housing navigation, eviction prevention, or supportive housing services including helping members navigate the legal housing system in NY, and accompanying them to court as needed
Experience working with rental assistance, HRA, housing stabilization, or eviction prevention programs preferred
Familiarity with NYC housing systems or subsidies strongly preferred
Skills
Strong organizational and documentation skills
Ability to manage multiple applications, deadlines, and follow-ups
Comfortable working both in-office and in the field
Strong communication skills and ability to advocate for members
Proficiency with Microsoft Office and care management systems
Bilingual abilities are a plus
This Role is a Good Fit If You:
Understand the realities and frustrations of housing systems including the eviction process, non-payment and holdover situations
Are comfortable working with high-need or housing-insecure populations
Can balance urgent housing crises with longer-term planning
Want mission-driven work with real responsibility
Education
High School Diploma or equivalent required; Associate’s or Bachelor's degree preferred
Why Join CareCollab
Mission-driven work addressing housing instability and eviction prevention
Supportive supervision and interdisciplinary collaboration
Hands-on impact with vulnerable populations
Opportunities to build deep expertise in housing navigation and stabilization
CareCollab is a Medicaid care management organization serving high-acuity populations across
New York City, Westchester, and Nassau County. We work with individuals who have complex
medical, behavioral health, and social needs, including serious mental illness, substance use
disorders, chronic conditions, and housing instability.
Through New York’s Health Home program, we provide care coordination services that help
members:
• A
ccess medical and behavioral health care
• N
avigate social services and housing resources
• S
tay engaged in treatment
• A
void unnecessary hospitalizations and emergency room visits