About the role
Overview
Customer Service Representative – Immediate Hiring
At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
Responsibilities
The Position
Come be a part of an exciting and growing team! Agents will provide excellent service and assist inbound callers. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.
Positions start at $18/hr.
Must have schedule availability for 3:00pm-Midnight (5 days/week) Sunday-Thursday or Tuesday-Saturday.
In Office Position (Location: 120th & Maple Area)
Qualifications
You Will Need
- Above average customer service skills
- Strong verbal communication skills when interacting with customers and co-workers
Friendly and energetic attitude
- Computer knowledge and Internet skills
- Ability to navigate between multiple computer screens/tabs
- Quick learner with ability work independently
- Ability to work both as an individual and as a team member
3:00pm-Midnight Sunday-Thursday or Tuesday-Saturday schedule required
Ability to work in office (Location: 120th & Maple area)
Nice to Have
- High school Diploma or equivalent
- Must be familiar with phone Apps, Internet, Email, and Microsoft Office
- Previous call center experience preferred
EMS Offers
Paid on-the-job training
Medical, dental, vision, and life insurance benefits
Causal dress attire
Individual work spaces
Free parking
North-West Omaha location