About the role
Overview
- KETTLER currently has an opening for an Assistant Community Manager located in McLean, VA.
- The Assistant Community Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.
- Compensation: $25.00/hour
We offer a robust Benefits Package including, but not limited to:
Paid Time Off
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
Tax-Advantaged Spending Accounts (HSA or FSA)
401(k) retirement plan with company match
Responsibilities
- Managing administration of property operations and leasing office for a 400 or less unit property.
- Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
- Coordinating the maintenance of property grounds and service requests.
- Providing a quality living environment for residents and positive work environment for team members.
- Working with the marketing team to achieve maximum occupancy at property.
- Handling of all aged delinquency collection practices.
- Processing all move in and move out protocols to insure proper accounting of resident ledgers.
- The processing of all renewals.
- Handle all leasing overflow of showing apartments and following up on traffic.
- Providing excellent customer service to residents and prospects.
- Help manage efficient rental collections, rent postings, and daily deposits.
- Contribute to achievement of team goals, leasing benchmarks, and resident retention.
- Support outreach initiatives that effectively market/promote the property.
- Understand the current sub-market and mentor others to ensure their comprehension.
- Lead by example to help maintain a high-performing, customer-focused team.
- Contribute to resident satisfaction and the achievement of property goals.
- Other duties as assigned.
Qualifications
- 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
- Computer Proficiency and knowledge of Microsoft Office Suite.
- Proven track record of success with the leasing process.
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
- Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
- Strong financial analysis, budgeting, and P&L management skills.
- Experience in luxury or market-rate segment is preferred.
- Extensive knowledge of Property Management software programs.