About the role
Description
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.
This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH.
You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply.
Job Introduction
Liberty Mutual Technology's Global Digital Services organization is seeking a highly skilled and experienced Technical Program Manager (TPM) to lead program delivery for the AI Backbone, Liberty Mutual's shared enterprise foundation for AI. This role will focus on driving alignment, execution, and adoption across a broad ecosystem of stakeholders as the organization continues to expand and mature AI capabilities across the enterprise.
About the AI Backbone
The AI Backbone provides the shared capabilities, standards, and reusable services that enable teams across Liberty Mutual to build and deploy AI solutions consistently, securely, and efficiently. Rather than having individual teams create their own approaches to security, governance, observability, identity, and AI operations, the Backbone establishes a common foundation that accelerates delivery while reducing complexity and risk.
Supporting a broad spectrum of AI use cases, from generative AI applications to advanced agentic systems, the Backbone is designed to evolve alongside the rapidly changing AI landscape. It brings together shared technical capabilities, enterprise platforms, governance, and delivery partnerships to accelerate innovation, reduce risk, and enable AI adoption across Liberty Mutual.
The Role of this Technical Program Manager
The TPM joining this program will play a pivotal role in helping Liberty Mutual realize the full potential of AI as an enterprise capability. Working across a diverse ecosystem of technology, data, security, architecture, finance, and business stakeholders, this leader will drive alignment around shared priorities, informed decision-making, and the successful adoption of the capabilities, standards, and operating models that enable AI at scale.
This is a highly visible role with the opportunity to influence how Liberty Mutual scales and governs AI across the enterprise. The successful candidate will bring clarity and momentum to a rapidly evolving landscape, helping leaders make informed decisions while aligning efforts across teams, platforms, and strategic initiatives.
Success in this role requires exceptional program leadership, strong executive presence, and the ability to influence across a highly matrixed organization. The ideal candidate combines strategic thinking with technical curiosity and is comfortable engaging leaders across engineering, security, architecture, data, and business domains to translate enterprise AI strategy into coordinated action and measurable outcomes.
About the job
This role is responsible for coordinating the planning, governance, and execution required to advance the AI Backbone and enable consistent adoption of shared AI capabilities across Liberty Mutual. The TPM will bring together stakeholders across technology and business domains, helping leaders make informed decisions, manage dependencies, and translate strategic priorities into measurable outcomes.
Strategic Planning and Execution
Develop and own the multi-year AI Backbone roadmap (Now / Next / Later), sequencing work across shared capabilities, contributing teams, and strategic initiatives. Define target outcomes, phase milestones, and readiness criteria while adapting plans as technologies, priorities, and enterprise needs evolve. Guide the evolution of the Backbone operating model from managed reuse toward federated adoption. Maintain an integrated program plan and delivery rhythm across workstreams, actively managing dependency health, milestone slippage, and re-sequencing as conditions change.
Enterprise Leadership and Alignment
Lead cross-functional planning, prioritization, and decision forums spanning Global Digital Services (GDS), Global Cyber Security (GCS), Enterprise Data & Data Science (ED&DS), Enterprise Architecture, Enterprise Observability, Finance, and lighthouse delivery teams. Foster shared accountability without direct reporting authority and establish consistent planning, reporting, and governance practices across participating teams. Set the execution quality bar for program and project leads working on AI initiatives across domains, and coach them toward consistent planning, risk, and reporting practices.
Vendor Management
Coordinate strategic technology partners including AWS, Databricks, Snowflake, Microsoft, Datadog, and Zscaler across evaluation, commitment, and scale-out decisions. Ensure build, buy, and partner strategies align with enterprise priorities, timelines, commercial objectives, and quality expectations.
Enterprise Adoption and Enablement
Drive adoption of shared AI capabilities, approved patterns, and production-readiness standards across teams with varying priorities, business needs, and risk profiles. Partner across the organization to promote consistent approaches to AI delivery while establishing governance mechanisms that support long-term adoption and scale.
Risk Management
Proactively identify systemic and cross-program risks spanning identity, governance, model risk, data access, security, and cost. Partner with GCS, ED&DS, LibertyAIR, Enterprise Architecture, and other stakeholders to address risks before they become barriers to adoption or scale. Maintain an enterprise view of risk and dependency health across the AI Backbone portfolio.
Communication
Serve as the primary author and presenter of AI Backbone updates for Tech ELT, SLT, and business leadership. Translate complex technical concepts, program progress, tradeoffs, and investment decisions into clear, decision-oriented communications and executive-level narratives, including progress-to-goal, decisions required, and risks surfaced ahead of impact.
Continuous Improvement
Identify opportunities to simplify, automate, and mature the Backbone operating model, reducing manual effort associated with onboarding, readiness assessment, governance, and reporting. Capture lessons learned and emerging best practices and incorporate them into reusable patterns, standards, and operating rhythms.
Additional Responsibilities Specific to this Role
Portfolio Governance
Design and operate the governance model for the AI Backbone, including decision frameworks, escalation paths, production-readiness criteria, ownership models, and executive scorecards. Shift governance discussions from status reporting to informed decision-making.
Dependency and Ownership Management
Build and maintain visibility into dependencies across shared capabilities, strategic AI initiatives, and underlying enterprise platforms. Maintain an inventory of AI and agentic initiatives, track maturity and readiness, and help resolve ownership ambiguity across teams and domains.
Financial and Investment Management: Partner with Technology & Enterprise Finance a