About the role
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re building a next-generation labor marketplace a platform that matches talent and employers with speed, clarity, and trust. We need a
UI/UX Designer
who can shape the entire experience from first click to long-term engagement. If you love turning complex workforce workflows into elegant, intuitive interfaces, you’ll thrive here.
This role is critical: your design decisions will directly influence hiring velocity, candidate quality, workforce management adoption, conversion rates, and the long-term health of the platform. You’ll collaborate across product, engineering, HR, talent acquisition, and operations translating messy human-resource realities into clean, scalable design systems.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities
Lead UI/UX design
for our labor marketplace across web and mobile.
Map user journeys
for candidates, employers, recruiters, and workforce managers.
Create wireframes, prototypes, and high-fidelity designs
using industry-standard tools (Figma preferred).
Build a cohesive design system that supports speed, scalability, accessibility, and brand consistency.
Collaborate with product managers and engineers
on feature definition, workflow design, and sprint planning.
Conduct user research and usability testing
to validate concepts and streamline hiring flows.
Use data-driven insights
to optimize conversion funnels, reduce friction, and lift engagement.
Design dashboards, onboarding flows, scheduling tools, messaging interfaces, and profile pages
tailored to employer and worker personas.
Support continuous improvement
of talent-acquisition features such as job posting, search, matching, scoring, and identity verification.
Solve complex workforce challenges
(availability, pay rates, compliance, onboarding, hiring velocity) through elegant UX solutions.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Bachelor’s degree or diploma in Computer Science, Human-Computer Interaction, Design, or a related field, equivalent experience.
- 3–5+ years of UI/UX design experience , ideally with marketplaces, HR tech, gig-economy platforms, ATS/CRM systems, or workforce products.
Strong
portfolio showcasing end-to-end product design
, especially conversion-driven flows.
Expertise in
Figma, prototyping tools, and design systems
.
Ability to
translate ambiguous problems into clear, human-centered solutions
.
Comfortable working with product metrics (drop-off points, CTA conversion, time-to-complete, etc.).
Comprehensive understanding of
accessibility standards and responsive design
.
Skills & Attributes
- Experience designing labor or talent marketplaces, staffing platforms, gig or shift-based workforce apps, or B2B SaaS.
- Knowledge of HRIS, ATS, CRM, onboarding, identity verification, or scheduling systems.
- Familiarity with front-end implementation constraints (React, component libraries, etc.).
- Motion/interaction design skills.
- Passion for human-centered design and solving real-world workforce challenges.
- Strong collaboration mindset , working seamlessly across product, engineering, and operations.
- Analytical thinker who leverages data to drive design decisions .
Creative problem-solver with a knack for
simplifying complexity into intuitive experiences
.
Detail-oriented yet able to balance speed and scalability in design execution.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off
Earn PTO and paid holidays to take the time you need.
Incentives & Rewards
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings
Secure your future with retirement savings programs, where available.
Disability Insurance
Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance
Access life insurance options to safeguard your loved ones.
Supplemental Insurance
Accident and critical illness insurance
Career Growth
With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training
Learn new skills while earning a paycheck.
Fun, Engaging Work Environment
Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code
Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
- REASONABLE ACCOMMODATION