About the role
LOCATION Tampa, FL
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
We’re seeking
Bilingual Customer Service Representatives
to provide in-person and phone support for the
Tampa Hillsborough Expressway Authority
. In this role, you’ll assist customers with toll-related inquiries, including outstanding balances, payment processing, account discrepancies, and general questions. If you’re fluent in
English and Spanish
, customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
Key Responsibilities
- Serve as the welcoming and professional face of toll operations at our Tampa facility.
- Assist walk-in and phone customers with toll account resolutions, payments, and inquiries.
- Process transactions using toll operations back-office systems.
- Handle customer complaints and escalate complex issues as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance the overall customer experience.
- Complete end-of-day deposits and balancing reports.
- Adhere to scheduled shifts and attendance requirements.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older .
- High school diploma or equivalent.
- Fluent in English and Spanish (spoken and written).
- Experience with computer-based data entry .
- Strong organizational, written, and verbal communication skills.
- Ability to work shifts aligned with toll operations hours, including weekends and holidays.
- Experience with non-cash payment processing systems.
- Ability to troubleshoot and follow up on customer issues.
- Skilled in conflict resolution, problem-solving, and negotiation.
- Customer-oriented: empathetic, patient, and responsive.
- Capable of multitasking and self-management.
- Strong team player with excellent interpersonal skills.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
We’re seeking
Bilingual Customer Service Representatives
to provide in-person and phone support for the
Tampa Hillsborough Expressway Authority
. In this role, you’ll assist customers with toll-related inquiries, including outstanding balances, payment processing, account discrepancies, and general questions. If you’re fluent in
English and Spanish
, customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
--------------
POSITION RESPONSIBILITIES
Key Responsibilities
- Serve as the welcoming and professional face of toll operations at our Tampa facility.
- Assist walk-in and phone customers with toll account resolutions, payments, and inquiries.
- Process transactions using toll operations back-office systems.
- Handle customer complaints and escalate complex issues as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance the overall customer experience.
- Complete end-of-day deposits and balancing reports.
- Adhere to scheduled shifts and attendance requirements.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older .
- High school diploma or equivalent.
- Fluent in English and Spanish (spoken and written).
- Experience with computer-based data entry .
- Strong organizational, written, and verbal communication skills.
- Ability to work shifts aligned with toll operations hours, including weekends and holidays.
- Experience with non-cash payment processing systems.
- Ability to troubleshoot and follow up on customer issues.
- Skilled in conflict resolution, problem-solving, and negotiation.
- Customer-oriented: empathetic, patient, and responsive.
- Capable of multitasking and self-management.
- Strong team player with excellent interpersonal skills.
CONDITIONS OF EMPLOYMENT
All MCI Locations
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over t