About the role
LOCATION Parkersburg, WV
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re hiring Customer Service Agents to support walk-up inquiries, account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge offices. This entry-level, on-site position is ideal for individuals who are dependable, eager to learn, and passionate about delivering excellent service.
If you have experience in
customer service, tech support, inside sales, or back-office support
, and enjoy helping people face-to-face, we’d love to meet you!
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
Key Responsibilities
- Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
- Assist walk-in customers with new account setup , MOV pass tag issuance, and general inquiries.
- Process payments using toll operations back-office systems .
- Handle in-person customer concerns , complaints, and toll-related questions.
- Support incoming customer service phone calls and resolve issues promptly.
- Collaborate with the customer service team to enhance the overall customer experience.
- Complete end-of-day deposits and generate balancing reports.
- Adhere to all attendance and scheduling requirements .
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
- Must be 18 years or older
- High school diploma or equivalent required
- Experience with data entry and computer-based systems
Fluent in
- spoken and written English
- Strong organizational, written, and verbal communication skills
- Willingness to work flexible shifts , including weekends
- Experience with cash handling on computerized systems
- Ability to evaluate, troubleshoot, and follow up on customer issues
Skilled in
- conflict resolution, problem-solving, and negotiation
- Customer service-oriented: empathetic, responsive, patient, and conscientious
- Ability to multi-task , self-manage, and stay focused
- Strong team orientation and interpersonal skills
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re hiring Customer Service Agents to support walk-up inquiries, account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge offices. This entry-level, on-site position is ideal for individuals who are dependable, eager to learn, and passionate about delivering excellent service.
If you have experience in
customer service, tech support, inside sales, or back-office support
, and enjoy helping people face-to-face, we’d love to meet you!
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
--------------
POSITION RESPONSIBILITIES
Key Responsibilities
- Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
- Assist walk-in customers with new account setup , MOV pass tag issuance, and general inquiries.
- Process payments using toll operations back-office systems .
- Handle in-person customer concerns , complaints, and toll-related questions.
- Support incoming customer service phone calls and resolve issues promptly.
- Collaborate with the customer service team to enhance the overall customer experience.
- Complete end-of-day deposits and generate balancing reports.
- Adhere to all attendance and scheduling requirements .
CANDIDATE QUALIFICATIONS
- WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
- It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make