Inbound Call Center Tolling Representative (Full-Time)

LOCATION Dallas, TX

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Customer Service Representatives to join our inbound contact center team. In this role, you’ll assist callers with inquiries, troubleshoot disputes, process payments, and provide accurate information all while delivering a professional and empathetic customer experience.

This is an entry-level position offering paid training and growth opportunities. While prior contact center experience is not required, experience in customer service, tech support, inside sales, or back-office support is a plus. If you're reliable, a strong communicator, and eager to learn, we encourage you to apply!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

--------------

POSITION RESPONSIBILITIES

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen actively to customers, understand their needs, and resolve issues effectively.
• Research systems to locate missing information and coordinate with other departments as needed.
• Follow client-specific processes and perform all tasks with professionalism.
• Use internal systems and tools to manage customer accounts and process claims.
• Accurately document customer interactions and outcomes in appropriate systems.
• Follow required scripts, policies, and procedures to ensure consistency and compliance.
• Use training and knowledge base resources to answer customer questions accurately.
• Maintain confidentiality and comply with data protection requirements.
• Escalate unresolved or complex issues to the appropriate team or supervisor.
• Strive for first-call resolution through effective problem-solving and call handling.
• Attend meetings and training sessions to stay current on updates to systems and processes.
• Adhere to all attendance and scheduling requirements .

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Experience with data entry and computer-based systems

Fluent in

spoken and written English

Wired high-speed internet connection

• (Download speed of 20Mbps+)
• Strong organizational, written, and verbal communication skills
• Typing speed of 20+ WPM
• Ability to work scheduled shifts, including during training
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Familiarity with Windows PC applications and ability to learn new systems

Highly reliable with consistent

• attendance and punctuality
• Strong problem-solving, conflict resolution, and negotiation skills
• Customer service-oriented: empathetic, responsive, patient, and conscientious
• Ability to multi-task , self-manage, and stay focused

Comfortable working in a

fast-paced, dynamic environment

Excellent interpersonal skills and ability to build rapport with customers and team members

Preferred (Not Required)

1+ year

of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center

Previous

work-from-home experience

Experience in

state or federal programs

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Customer Service Representatives to join our inbound contact center team. In this role, you’ll assist callers with inquiries, troubleshoot disputes, process payments, and provide accurate information all while delivering a professional and empathetic customer experience.

This is an entry-level position offering paid training and growth opportunities. While prior contact center experience is not required, experience in customer service, tech support, inside sales, or back-office support is a plus. If you're reliable, a strong communicator, and eager to learn, we encourage you to apply!

To be considered for this role, you m