About the role
LOCATION Remote Work-at-Home
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
POLITICAL CALL CENTER REPRESENTATIVES SUPPORTING THE REPUBLICAN PARTY
We are looking for Call Center Representatives to support the "Get out the Vote"
effort on behalf of the Republican Party.
As a Political Call Center Representative, you will make outbound calls to individual across the country as part of voter outreach campaigns. You will follow campaign guidelines and approved scripts, engage callers in professional conversations, answer questions where applicable and accurately document interactions in the required systems.
You should be comfortable speaking with a wide range of people, staying focused during high-volume calling and handling conversations professionally even when opinions differ.
Schedules vary by site and project. This is an entry-level position and prior contact center experience is not required. Customer service, sales, technical support or contact center experience would be beneficial.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
Key Responsibilities
- Make outbound calls as part of voter outreach campaigns
- Follow approved scripts, campaign guidelines, policies, and procedures
- Engage callers in professional and respectful conversations
- Accurately document call outcomes in the required systems
- Answer questions and escalate issues when needed
- Maintain confidentiality when handling personal information
- Attend required training and meetings
- Meet established quality, productivity, attendance, and schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years of age older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Basic computer and data-entry skills
- Ability to learn new systems and processes
Ability to type accurately
Reliable attendance and punctuality
- Ability to work scheduled shifts, including training
- Strong organizational and problem-solving skills
- Ability to multitask in a fast-paced environment
PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Work at home experience
State or Federal work experience
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
POLITICAL CALL CENTER REPRESENTATIVES SUPPORTING THE REPUBLICAN PARTY
We are looking for Call Center Representatives to support the "Get out the Vote"
effort on behalf of the Republican Party.
As a Political Call Center Representative, you will make outbound calls to individual across the country as part of voter outreach campaigns. You will follow campaign guidelines and approved scripts, engage callers in professional conversations, answer questions where applicable and accurately document interactions in the required systems.
You should be comfortable speaking with a wide range of people, staying focused during high-volume calling and handling conversations professionally even when opinions differ.
Schedules vary by site and project. This is an entry-level position and prior contact center experience is not required. Customer service, sales, technical support or contact center experience would be beneficial.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
--------------
POSITION RESPONSIBILITIES
Key Responsibilities
- Make outbound calls as part of voter outreach campaigns
- Follow approved scripts, campaign guidelines, policies, and procedures
- Engage callers in professional and respectful conversations
- Accurately document call outcomes in the required systems
- Answer questions and escalate issues when needed
- Maintain confidentiality when handling personal information
- Attend required training and meetings
- Meet established quality, productivity, attendance, and schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years of age older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Basic computer and data-entry skills
- Ability to learn new systems and processes
Ability to type accurately
Reliable attendance and punctuality
- Ability to work scheduled shifts, including training
- Strong organizational and problem-solving skills
- Ability to multitask in a fast-paced environment
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the progra