About the role
Location : Address 27000 Evergreen
Location : City Lathrup Village
Location : Postal Code 48076
Responsibilities
Member Service Center Representative – 365 Live Call Center
Schedule
Five days per week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and the other will be during the work week.
Available Shifts
11am-8pm
Pay
This position has a starting pay of $18.00+/hour, based on experience.
Summary
Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center.
Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.
What You’ll Do
- Deliver stellar service to credit union members. No slackers here!
- Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.
- Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!
- Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First!
Qualifications
What We Are Looking For
- Outgoing, personable candidates. You must truly love people to work here.
- Team members to work one of three shifts – we have opportunities around the clock!
- Previous retail/customer service experience.
- Call Center and/or financial institution experience is a plus.
Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!
Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus!
Who We Are
Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.
Michigan First highlights
500+ team members
32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
Industry leader in community support and charitable giving through the Michigan First Foundation
Member Services Call Center operates 24/7/365
Over $1.5 Billion in assets
Awards Michigan First Credit Union has been the proud recipient of:
2025 Best & Brightest in the Nation
2025 Best & Brightest in Metro Detroit
2025 Best & Brightest in West Michigan
2025 Best Credit Unions to Work For
2025 Crain’s Cool Places to Work in southeast Michigan
2025 Detroit Free Press Top Workplaces
2025 Financial Services Top Workplaces
2025 Fall Culture Excellence Top Workplaces
2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
Benefits and perks of joining our award-winning team include:
Very competitive pay
- Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
- 401(k) - 100% match up to 5% deferral
- Tuition reimbursement for both Undergraduate and Graduate degree program
- Access to a complimentary concierge service that assists with nearly any item on your to-do list
- Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
- Wellness initiatives and events throughout the year to help team members stay healthy
- Loan discounts for certain secured and unsecured loans and mortgages
- Opportunities for pay increases, incentives and profit-sharing, based on performance
- Onsite subsidized top notch Cafe 26 for team members' use
Onsite bowling center
Michigan First Credit Union is an Equal Opportunity Employer.