About the role
Job Description
JOB SUMMARY
Assists in supervising the daily operations and personnel of the Arts and Culture ArtTix ticket office and the monitoring of daily funds collected through ticket sales. Works with management and the IT department to ensure in-house and internet daily ticket sales are operational.
MINIMUM QUALIFICATIONS
- One (1) year of customer service experience and at least six (6) months of computerized ticketing experience.
- Supervisory experience is preferred.
- Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
ESSENTIAL FUNCTIONS
- Participates in the daily operation of the A&C Division ticket offices at all hours.
- Supervises, hires, and trains all temporary ticket office personnel.
- Coordinates information between ArtTix management, Event Management, clients, patrons, and staff.
- Operates the ticket office during performances, overseeing ticket sales and coordinating information between the client, front of house staff, and patrons.
- Enforces procedures necessary to ensure the safekeeping of ticket office receipts, purchased tickets, and the ticket office cash fund.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA)
Knowledge of
Effective management principles
Event ticketing
Human resource management, including recruitment, interviewing, hiring, training, evaluations, and discipline
Standard accounting procedures
Public relations
Customer Service
ADA requirements
Team-building skills and techniques
Skills and Abilities to
Supervise and organize staff
Interpret and implement written procedures and policies
Establish and maintain internal and external division relationships
Operate standard office equipment
- Work with computer software related to job-specific duties
- Communicate effectively both verbally and in writing
- Handle public contacts with discretion, patience, tact, and courtesy
Make decisions under pressure
Assess ArtTix needs, including making recommendations on staffing, equipment, and other program requirements
Relate and work with people from various backgrounds
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Must be able to sit for several hours while using a computer.
- Light lifting required.
IMPORTANT INFORMATION REGARDING THIS POSITION
Must be able to work a flexible schedule, including evenings, weekends, and holidays.