About the role
Sales Associate – London
About the role
We are looking for a talented Client Advisor to play a key role in our London stores. You will be at the forefront of our brand’s physical presence, responsible for driving sale and delivering unparalleled customer service. This role requires a passion for luxury, excellent communication skills, and a customer-centric mindset.
Who you are
- You are an experienced retail professional with strong energy and presence on the shop floor. You are confident engaging customers, comfortable selling premium products, and motivated by results.
- You care about detail, service quality, and presentation, and you understand that in a flagship environment, standards matter every day, not just on good days.
- You understand the value of building long term client relationships and are comfortable developing a loyal customer base through thoughtful follow up and consistent service, not just one off transactions.
- You are reliable, commercially aware, and interested in growing with a business rather than staying static in a role.
- An interest in travel, design, and quality craftsmanship is important, but you also understand how to convert interest into sales and repeat customers.
Your responsibilities
- You will deliver a consistently high standard of customer service, acting as a clear and credible ambassador for the Carl Friedrik brand.
- You will drive sales through confident product knowledge, storytelling, and effective upselling and cross selling.
- You will actively contribute to building a loyal customer base in New York, developing ongoing relationships with clients and supporting client outreach and follow up in line with the brand’s approach to clientelling.
- You will maintain strong store standards across presentation, cleanliness, and product care.
- You will support stock handling and back of house organisation to ensure the store runs efficiently.
- You will process transactions accurately and professionally, contributing to a smooth end to end customer experience.
- You will work closely with the wider team to help establish the culture, pace, and expectations of the New York store.
Why join Carl Friedrik
- Carl Friedrik is a fast growing premium travel brand with an established and loyal US customer base.
- Joining at this stage offers the opportunity to contribute meaningfully to a high profile store opening and to grow alongside the brand as its retail presence expands.
- Strong performance will be recognised, and as the business develops, there will be opportunities for progression and increased responsibility.
Role details
Job type: Part time and full time opportunities available
Additional pay: Commission
Benefits: Employee discount and company benefits
Schedule: Flexible scheduling including weekends
Location: In person, London
- Previous retail experience, ideally within a premium or customer focused environment
- Confident, engaging communicator with strong presence on the shop floor
- Comfortable selling premium products and working to sales targets
- Strong attention to detail and commitment to high service standards
- Experience in clientelling and building long term customer relationships
- Reliable, proactive, and able to work well as part of a team
- Flexible availability, including weekends
- Eligible to work in the United States