About the role
Pay: $20.00 to $26.00 per hour
Description
Description
We are seeking a detail-oriented and personable team member to support both our patient financial processes and front desk operations. This role plays a key part in ensuring a smooth patient experience while also supporting accurate billing, insurance coordination, and communication with our billing partners.
Key Responsibilities:
Patient Financial & Billing Support
Review and interpret Explanation of Benefits (EOBs) and insurance responses
Liaise with our external billing company to resolve claim issues, denials, and discrepancies
Assist with insurance verification and pre-screening prior to patient visits
Monitor outstanding balances and support collection processes in a professional manner
Identify trends in billing issues and communicate with leadership to improve processes
Front Desk & Patient Experience
Warmly greet members, guests, and physical therapy patients
Answer phone calls in a friendly, helpful, and timely manner
Schedule appointments and maintain accurate patient records
Collect co-payments and other patient financial responsibilities
Maintain strong communication between therapists, patients, and administrative team
Respond to patient concerns in a timely and professional manner
Operations
Maintain a clean and organized reception area
Represent the company in a positive and professional manner at all times
Participate in team meetings and training sessions
Support awareness of programs offered by Cape Cod Rehab and affiliated fitness facilities
Requirements
Requirements
Experience in medical billing, insurance verification, or healthcare administration preferred
Ability to read and understand EOBs and insurance terminology
Strong attention to detail and problem-solving skills
Proficiency with computers, including Excel and data entry
Excellent communication and organizational skills
Friendly, professional demeanor with patients and team members
Prior medical office or front desk experience preferred
Schedule
Monday–Friday, typically 8:00 AM – 5:00 PM
Some flexibility for earlier or later shifts