About the role
About the role
The Unit Manager ensures the engagement, participation, safety, and security of clients and staff at all times and supports clients in engaging in positive leisure and recreational activities. The Unit Manager will manage day-to-day activities of the programs. The Unit Manager will also supervise the portion of the admission process managed by the Recovery Specialists, ensuring that the client receives a tour and orientation and that his or her belongings and medication are properly logged and stored. He/she also ensures that each client gets a toxicology screen upon intake and that the results sheet is uploaded into Evolv (EHR). Also supervises the discharge process. The Unit Manager submits work orders when maintenance is needed and works in collaboration with the Program Director to keep inventory of supplies and food. This staff member will serve as on-call backup to Recovery Specialists. Coordinates activities for the clients, peer groups, and AA/NA commitments. Co-supervises along with the Program Director all Recovery Specialists, provides training, and ensures compliance with all regulatory requirements and Casa Esperanza Inc. policies and procedures.
What you'll do
Ensures supervision is provided for the times the Program Director is not on-site.
Provides capacity-building training for the Recovery Specialists.
Assists staff in developing co-occurring treatment skills and fidelity to the evidence-based practices utilized at the program
Manages the daily client schedule, ensures that all client activities are completed
Supervises the admission and discharge processes on the shift to ensure protocol adherence
Gives tour and orientation to the clients when admitted to the program.
Ensures that clients’ property and medication are logged and stored.
Submit work orders when maintenance is needed.
Collaborates with the Program Director to manage the inventory
Responsible for crisis intervention and engaging appropriate clinical supports and emergency services as appropriate and required
Manages and reviews controlled substance log MMRS
Conducts reviews of medication files to ensure Recovery Specialists are documenting according to medication policy.
Manages toxicology screening including all toxicology screening training for Recovery Specialists
Review Recovery Specialists' station log books to ensure all documentation required is completed.
Maintain discarded medication logbook
Work closely with the Program Director to ensure Recovery Specialist Station responsibilities are being met.
Understands the structure and activities that occur during each shift, and ensures that staff are trained and oriented to meet shift requirements
Collaborates with the Program Director to ensure facility is in compliance with licensing standards
Assist the Program Director to schedule shift coverage for Recovery Specialists, including yearly holiday schedules.
Responsible for ensuring coverage for all Recovery Specialists' shifts and covers shifts as needed
Responsible for coordinating twice-monthly Recovery Specialists meeting with the Program Director
Participates in weekly individual meetings with the Program Director.
Responsible for ensuring Recovery Specialists implement all safety and security protocols for the program, including:
completing regular rounds
assist with room search as needed
monitoring the recovery specialists' station
completing daily checklist and logs
ensuring that all items that are potentially dangerous are secured in a locked location i.e. knives, curling irons, irons, razors, etc.
implementing Universal Precautions as needed
monitoring all alarms and security cameras
reporting any and all safety and security concerns to appropriate authorities and staff in compliance with Casa Esperanza, Inc. safety protocols
Provide recovery specialists support at the recovery specialists station area as needed.
Coordinates activities, meetings, and support for the client, including
Social activities, movie nights, holidays
Peer Groups
AA/NA Commitments
Peer Recovery Coaching Support.
Other duties as assigned.
Qualifications
Strong verbal/written skills
Ability to understand and maintain client programmatic confidentiality/privacy
Ability to work as member of a treatment team
Ability to problem-solve programmatic concerns with the Program Director
Bilingual English/Spanish preferred
Strong communication skills
Ability to communicate with clients, vendors, and external providers in a professional manner
Ability to understand and manage moral/ethical boundaries with clients/staff
Must have computer/data entry skills
Ability to work independently
Ability to multi-task
Strong interpersonal skills
Ability to meet the physical requirements of the position (see attached)
Experience necessary for the position:
Medication Administration Program (MAP) certification preferred; willingness to acquire within 6 months
Minimum (2) years’ experience with substance-using population
Experience working on a team with mental health or medical professionals preferred
Experience managing a reception area preferred
Minimum (2) years in recovery if applicable
Education/Training required: High School Diploma or GED Required. An associate's degree in psychology, social work or a similar field preferred
Knowledge of addiction recovery process required
CPR Certification
AED Certification
NARCAN Certification
Schedule
Monday - Friday; 6am - 2pm w/ occasional availability to cover other RSS shifts
What we offer:
Casa Esperanza Benefits Package:
Compensation: $23.00/hour plus any applicable shift differentials
401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
Holiday Pay (12 days per year + 1 floating holiday)
Paid Time Off (PTO) - 18 days year one, 20.5 days at year two, 23 days at year five
Sick Pay - 10 paid days per year
Long/Short-Term Disability
Paid by Company Life Insurance
Health Insurance (Medical, Dental, Vision)
Health Reimbursement Arrangement (HRA)
FSA/DCA (Flexible Spending Account & Dependent Care)
ComPsych Guidance Resources - EAP
Educational Opportunities
Tuition Remission
Employee Ticket at Work (Discounts for Entertainment, travel, movies, etc.)
Career Advancement Opportunities
Increased Salary for Credentials
and more...
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and a booster, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Casa Esperanza’s EEO Statement
Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email
hr@casaesperanza.org
.
About Casa Esperanza
Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.