Manager, Fashion Expertise, Dallas

Manager, Fashion

Expertise, Dallas

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity,
• complementarity
• and effectiveness of our teams. We strongly encourage your application, as we value the perspective,
• experience
• and potential you could bring to CHANEL.

About the role

The

Manager, Fashion Expertise

plays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client.

Based primarily

in the Dallas boutique , this role will also support the Houston and Neiman Marcus Houston

boutiques , the

Manager, Fashion Expertise

• will act
• as the
• liaison between the

Fashion Expertise Office

and

Fashion Retail

team s in their market.

The

Manager, Fashion Expertise

develops the

expertise

of CHANEL Boutique teams across collections, product knowledge, luxury service standards, client experience, and styling
.

The

Manager, Fashion Expertise

• drives interactive learning on and off the boutique floor,
• facilitates
• styling development,
• provides individual coaching, and partners with Boutique Leadership Teams to sustain and elevate retail boutique performance.

What

impact

you can create at CHANEL :

DRIVES INTERACTIVE LEARNING ON AND OFF THE BOUTIQUE FLOOR

:

• Deliver inspiring, concrete, and impactful in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors.
• Position CHANEL as the ultimate fashion house at each collection launch, delivering a collection message consistent with global vision yet tailored to local specificities.
• Support retail staff in understanding and transmitting CHANEL's fashion singularity.

Promote monthly

• digital
• learning content and
• track
• digital learning completion .
• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections.

FACILITATES

ADVISOR & CLIENT

STYLING DEVELOPMENT

:

• Coach Style Advisors to enhance their ability to
• provide
• personalized style advice, curate looks
• and build strong client relationships grounded in individual tastes and lifestyles.

Animate styling training

workshops and

strengthen

Style

Advisor

• & Fashion Advisor
• confidence
• and skill
• in offering personalized styling recommendations.
• Monitor styling training effectiveness through observation
• and qualitative feedback.

Co-create action plans with

Boutique Leadership on

Style Advisor & Fashion

Advisor

styling development

and client opportunities.

Partner with Fashio

n

Expertise Home Office

• , Style Advisors and Fashion Advisors
• to
• animate
• client styling
• appointments
• in boutiques
• including
• following up on KPI tracking

Provide

client feedback to

Fashion Expertise Home Office

COACHING &

TALENT DEVELOPMENT

Identify

• individual training and coaching needs and tailor development plans accordingly in strong partnership with Boutique Leadership.
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster a culture of continuous excellence.
• Recognize styling and retail talent and actively support their progression toward Style Advisor or Retail Management roles.

COLLABORATE AS A BUSINESS PARTNER WITH BOUTIQUE LEADERSHIP

Cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives.

Drive

• the transmission of
• product
• and style content to maximize
• collection
• impact and
• support business
• objectives , including strategies to address
• slow-sellers .

Partner with the Boutique Leadership Team on service

• indicators , Voice of Client (VOC) results, and
• deliver
• qualitative insights
• to Fashion Expertise Home Office

GUIDE NEW TALENT & ACCOMPANY ONBOARDING

Partner closely with Boutique Leadership to design and deliver inspiring New Hire onboarding programs
, supporting newcomers in deeply understanding the heritage, DNA, codes, and singularity of the House.

Support Boutique Managers in the delivery of onboarding content, ensuring consistency of the CHANEL experience from day one.

You Are Energized By

:

The

• world of fashion - exploring its rich history, staying attuned to current trends, and keeping a curious eye on the creative strategies of other brands and competitors.
• Building client relationships and delivering exceptional client experiences
• Facilitating engaging, formalized training sessions within the retail environment and inspiring others through dynamic presentations and daily interactions.
• Building fruitful collaborations with Boutique Teams, Style Advisors, and cross-functional colleagues.
• Learning continuously, embracing new challenges, seeking feedback, and growing within the world of CHANEL.

What You Will Bring

:

Recognized styling

expertise

and a strong, confident fashion flair.

A client-centered mindset, always

seeking

to deliver unforgettable experiences and lasting connections.

Significant experience

• in luxury fashion, retail, or hospitality, with a deep understanding of client expectations in a luxury environment.
• Proven experience in retail training, preferably in the luxury sector, with
• demonstrated
• ability to
• facilitate , coach, and evaluate.
• Outstanding interpersonal and communication skills, with the ability to connect authentically with individuals and groups of all sizes.
• A proven ability to manage, motivate,
• building
• a collaborative, team-focused culture and
• providing
• constructive feedback with confidence.
• Strong organizational skills, with the ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently.
• Sound judgment and autonomy, with the ability to exercise good decision-making and provide clear, concise updates to management.

Ability to travel

• frequently
• across boutiques within the market.
• A genuine passion for the House of CHANEL ,
• its heritage, creations, codes, and its commitment to social and cultural initiatives.
• Foreign language skills are a plus but not
• required .

Position Logistics

Minimum 5 years of related experience

Bachelor’s degree (preferred)

Ability to lift 15

• lbs , walk and/or stand for extended periods of time
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
• *Chanel, Inc. reserves the right to edit, change, or make
• exceptions on designations where circumstances
• where
• deemed
• appropriate .

Compensation

The

anticipated

base salary range for this position is $92,400 through $110,000 .

Base salary is one

component

of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or

perks .

Benefits and Perks

Wellbeing resources include dedicated paid time off for wellbeing ,

Wellbeing Days

in

Retail , and a

Wellbeing fund

Family and care giving benefits (inclusive of parental leave, fertility support,

MilkStork

, and Care.com Membership)

Generous paid time off policies to include vacation, holiday, sick and volunteer days

401K

and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

Chanel is a private comp