About the role
Compensation: Starting at $15/Hr
Do you love animals and have that special presence, both over the phone and in person, that makes people feel instantly comfortable? We’re looking for full-time, client service representatives, who can handle both reception and phone duties with equal skill and kindness.
This role goes beyond answering phones or booking appointments — it’s about creating connections. At South Town, our values guide everything from how we care for clients to how we treat each other:
Patient First. Client Centered. Progressive. Collaborative. Positive.
What You’ll Do
- Greeting clients and their pets in person with a welcoming, calm demeanor
- Answering calls confidently and kindly, even when things are a little hectic
- Scheduling appointments using our cloud-based software (hello, multitaskers)
- Communicating clearly and professionally in both English and Spanish
- Handling prescription refills, medical record requests, and messages between clients and the medical team
- Managing client check-ins, payments, and keeping the lobby flowing smoothly
- Keeping accurate records that reflect our high standards of care
Who you are
Required
High school diploma or equivalent
Required
- Minimum one year of experience working in customer service, vet med experience preferred
- A positive attitude, high energy, and a “let’s make it happen” mindset
- Excellent communication and customer service skills
- Comfort working with phones, computers, and multitasking in a fast-paced environment
- The ability to stay calm, kind, and clear—especially under pressure
- Reliability, attention to detail, and great follow-through
- A desire to learn, grow, and make every client interaction a good one
- Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
- A team player who balances compassion and efficiency with ease
- Able to sit, stand, or wear a headset for extended periods
- Bilingual in English & Spanish (written + spoken) - Preferred
Why You’ll Love It Here
Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It’s built on mutual respect, real teamwork, and a shared desire to keep getting better.
South Town Animal Hospital is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing — for our patients, our clients, and our team.
If you’re ready for the next step in your career, we’d love to meet you — call us or stop by anytime.
The Nuts & Bolts
Health insurance
Vision insurance
Dental insurance
401k with employer match
PTO/vacay
CE opportunities/allowance
Professional dues
Uniform allowance
Flexible schedule
EAP
Employee Discount
We are an equal opportunity employer and celebrate diversity of all kinds.