About the role
Pay: $17.00 to $17.00 per hour
Description
Do you dream about being part of History and promoting NYC’s most iconic destination for fun?
Luna Park in Coney Island is actively recruiting Seasonal Guest Services Team Members to ensure a seamless experience.
About Us:
Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides. Join our dynamic team and make a difference in the guest experience at Luna Park In Coney Island!
As a vital team member, your role goes beyond the ordinary- it is about creating a memorable atmosphere for our visitors. Guest Services Team Members are the face of Luna Park in Coney Island, delivering exceptional customer service to guests while creating a safe, welcoming, and memorable amusement park experience. This role supports daily park operations by assisting guests with directions, ticketing support, ride information, accessibility needs, and general inquiries, while upholding Luna Park’s standards for safety, hospitality, and fun.
Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224, USA
Job Description:
Greet guests warmly and provide friendly, professional customer service at all times
Assist guests with directions, park information, ride locations, and general inquiries
Support ticketing, wristband scanning, and admission processes as needed
Handle guest concerns or complaints calmly and professionally, escalating issues when appropriate
Promote park rules, safety guidelines, and policies to ensure a safe environment for all guests
Monitor assigned areas to maintain cleanliness, order, and guest flow
Provide assistance to guests with accessibility needs or special accommodations
Communicate effectively with supervisors and team members regarding guest issues, incidents, or operational needs
Represent Luna Park’s brand values by maintaining a positive attitude and professional appearance
Perform additional duties as assigned to support park operations
Requirements
Excellent customer service and interpersonal skills
Previous experience in cash handling and customer service is a plus.
Ability to communicate clearly and positively with guests of all ages
Strong problem-solving skills and ability to remain calm under pressure
Dependable, punctual, and able to work in a fast-paced environment
Ability to stand and walk for extended periods and work outdoors in varying weather conditions.
Flexibility to work weekends, holidays, evenings, and peak seasonal hours
Previous customer service or hospitality experience preferred but not required
Maintain cleanliness and organization in work area.
Follow all CAI policies and procedures to ensure a safe and enjoyable environment.
Job Type: Seasonal