About the role
Description
- Scan all necessary documents into relating to loans
- Remove any incorrect/outdated scanned documents and replace with correct/updated documents
- Move scanned documents to other loan related accounts when needed
- Assists with answering incoming customer calls and provides courteous, professional, and timely customer service, responding to routine account and banking-related inquiries.
- Assists customers with routine requests and directs more complex questions or issues to the appropriate department or employee for resolution.
Requirements
- Graduation from high school or equivalent GED.
- 1-2 years of related experience preferred, but not required.
- Must have excellent customer service skills and a great attitude.
- Great communication skills both verbal and written.
- Great organization and diligence with details is important.
- Ability to multi-task.