About the role
Overview
Change Grow Live
are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘ Be open, be compassionate and be bold ’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
RISE (a consortium, led by Change Grow Live , and includes Central and North West London NHS Mental Health Trust, and service user-led organisation Build on Belief) is the integrated end-to-end treatment and recovery service which offers a wide range of pharmacological and psychosocial interventions to Ealing residents 18 years and over.
We have an exciting opportunity for V olunteer Partnerships Administrator who’ll work closely alongside our team to support our new and existing service users by answering phone calls, managing our email inbox, processing referrals, and monitoring our social media channels. We’re looking for someone with great communication and Microsoft Office skills to help us provide a friendly, enthusiastic and welcoming service.
Responsibilities
About the role
First Point of Contact
Ensure that telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously
Inital Screening
Undertake initial screening for risk level, crime, and abuse type of referrals andcallers.
System Support
Support with systems to ensure the targets and aims of the project are met, andthe highest possible professional standards underpin the work.
Communication
Maintain communications for lone workers on outreach appointments, to ensuresafety whilst working in the community.
Appointment Coordination
Day-to-day appointments of staff, ensuring a high and effectivelevel of communication.
About You
Office Skills
Knowledge of general office procedures and minute-taking experience.
IT Proficiency
Skilled in word processing, Excel spreadsheets, and data entry.
Interpersonal Skills
Effective interpersonal skills and a willingness to work flexibly as part of a team.
Confidentiality
Ability to maintain confidentiality and respond appropriately to requests for assistance.
Communication
Confident and effective verbal and written communication skills.
Professional Attitude
Empathetic and non-judgmental attitude toward those accessing our service.
Team Player
Ability to work flexibly as a team member.
CGL are committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish. We recruit the very best staff from a wide range of backgrounds, ensuring service users’ benefit from our diverse skills and expertise. We always work to the principles of fairness and equality of opportunity in all our recruitment processes.
All applications for this post will be subject to Basic Adult DBS clearance
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
This Volunteer role does not offer sponsorship.
If this sounds like you and you would like to begin your journey with
Change Grow Live,
then we would love to talk to you.
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Philip Keightley | Philip.Keightley@cgl.org.uk | 07795391186
Please note that we require you to be 18 years of age or older to be considered for this volunteering role.
This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.