About the role
At Chargezoom, we are revolutionizing the way businesses manage payments and billing, making financial processes seamless and efficient. Our platform bridges the gap between billing and accounting with innovative solutions that save time, reduce errors, and enhance our customers' financial operations. As we continue to grow and expand our reach, we are looking for a dynamic Head of Customer Success to lead our customer success team and ensure our clients achieve their desired outcomes using our services. This is 100% in-office role based in our Holladay, UT headquarters.
Role Overview
The Head of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our solutions. This leadership position requires a strategic thinker with a passion for service excellence, a deep understanding of customer success principles, and the ability to inspire and lead a high-performing team.
We offer ownership in the company through an ESOP program that is in the top 5% of all startups
We pay 100% of medical and dental insurance for you and your entire family
12 days of PTO in the first year, 19 days in year 2