CRISIS WORKER 1

Description

Position Data: Grade: 6 Status: Non-Exempt

Reports to: Intensive Services Coordinator

Basic Function or Position Summary

Provide Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays.

Salary $18.81/hourly

Security Clearance: Level 1 V,A,C,R

Requirements

Position Responsibilities and Specific Duties

• Assist in the provision of crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons presenting for Mobile Crisis Services.
• Assist in the facilitation of stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.
• Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.
• Maintain on-call availability by work issued cell phone during scheduled shifts.
• Data reporting and analysis as a function of service quality improvement.
• Maintain confidentiality and comply with the code of ethics.
• Promote the Agency mission.
• Maintains consistent professional customer service.
• Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.
• Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.
• Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.
• Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.
• Promote positive internal and external relationships.
• Other duties as assigned by supervisor.

Key Working Relationships: A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, and other COI staff

B. External: Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals.

Supervisory Scope: This job has no supervisory responsibilities.

Organizational Responsibilities

• Adhere to all policies, procedures, and protocols.
• Gathers appropriate documentation and tracks outcomes.
• Maintain customer files inputted into CAPTAIN
• Complete required progress reports on time.
• Participates in organizational committee structures as appropriate.
• Participates in organizational and divisional management systems.

Knowledge, Skills Required

• Bachelor’s Degree in a human services field.
• Experience in Crisis Intervention with the Mentally Ill population required.
• Possess a working knowledge of community services and agencies
• Has knowledge and skills necessary to modify interventions and care according to the customer’s age.
• Excellent oral; written communications skills
• Ability to work as part of a team required.
• Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.
• Bilingual (Spanish) preferred.

Special Requirements

• Must be able to always provide consistent even tempered customer service
• Must be able to work evenings, nights, weekends and holidays.
• Valid Driver’s License and reliable transportation
• Ability to lift up to 50 pounds with or without reasonable accommodation.
• Completes all OMH requirements.
• Must maintain a working telephone
• Works compassionately with a diverse population
• Experience navigating community programs