About the role
Salary: £26325.00 to £29250.00
An exciting opportunity has arisen for an experienced and motivated Reception Lead / Patient Services Supervisor to join our friendly and supportive team at Chelsfield Surgery. This is a key leadership role responsible for overseeing the day-to-day running of reception services, supporting and developing staff, and ensuring patients receive an excellent level of service. The successful candidate will play an important role in driving operational performance, supporting quality improvement initiatives, and working alongside clinicians and management to achieve practice objectives including QOF and enhanced services. We are looking for a positive, organised and proactive individual with previous General Practice experience, strong leadership skills and the ability to thrive in a busy environment
The post holder will supervise and support the reception and administrative team, oversee daily operations, manage staff performance and training, coordinate patient recalls, support QOF achievement, run EMIS searches, monitor data quality, assist with rota management, handle patient queries and escalations, and contribute to service improvement projects. The role requires close working with GPs, nurses and the wider multidisciplinary team to ensure efficient practice operations and an excellent patient experience.