About the role
As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment.
Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions
Enroll guests in the Status+ Rewards program and issue membership cards
Promote ongoing casino promotions and explain program benefits
Conduct basic player evaluations and outbound scripted calls
Verify and distribute jackpot payments and complete required documentation
Maintain accountability for ATMs, kiosks, and cage transactions
Reconcile daily transactions and ensure accuracy of funds exchanged
Handle guest requests and disputes professionally, escalating when needed
Maintain confidentiality of guest and casino information
Keep work area clean, organized, and compliant with safety standards
High School Diploma or GED required
- One year of cash handling or customer service experience preferred
- Excellent written and verbal communication skills
- Strong mathematical accuracy and attention to detail
- Ability to learn and explain casino games, promotions, and amenities
- Proficient in computer software relevant to the role
- Ability to make sound decisions in guest service situations
- Must have and maintain a valid driver’s license and liability insurance
- Ability to obtain and maintain licensing from the appropriate gaming authority
- Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays
- Comfortable working in environments with crowd noise and second-hand smoke