About the role
Overview
Assistant Practice Manager - Dental Experience Needed
Summary
The Assistant Practice Manager is responsible for training and mentoring staff, billing and collections, acts as the technical support liaison, and assist the Regional Manager to support their CHOICE Healthcare office.
At CHOICE Healthcare Services, we give children everywhere a reason to smile! Our practices across California, Nevada, New Mexico, Arizona and Colorado provide high-quality pediatric dental care that is preventative, affordable, and accessible to all children. We are proud to provide a gentle approach to pediatric dentistry, orthodontics, and oral surgery.
What we provide to you as a CHOICE teammate:
Care for your wellbeing and work-life balance
Professional and personal growth
Experienced leadership support
Fun and supportive team dynamic with events and celebrations
Comprehensive benefit package
Responsibilities
Essential Duties and Responsibilities
include the following. Other duties may be assigned.
STRATEGIC PLANNING
Practices focus
- Assist in hiring office personnel
- Research demographic of the trading zone
- Assisting in Identify target patients and marketing strategies
STAFFING & SCHEDULING
Assist in enforcing handbook policies & other notices
Handle Associate, Team and Patient scheduling
Roles may be secondary and supportive to HR & Scheduling/ TIVA manager
Review timecards
Assist in approving payroll exceptions such as overtime and penalty pay
GENERAL OFFICE MANAGEMENT AND OVERSIGHT
Processes bill payments
Opens and distributes mail
Assists CE tracking for doctors and staff
Maintains the business practice plan
Auditing daily charts
Reviews daily reports
- Reviews daily GAP list reports
- Ensures schedule is booked according to office protocol
- Ensuring scheduled appointments are confirmed at least 2 days prior to appointments
- Roles may be secondary and supportive to their respective department managers (e.g. HR, Call Center, Billing, etc.)
- Projects and duties as assigned by Supervisor
ASSIST AND IMPLEMENTATION IN HUMAN RESOURCES FUNCTIONS
- Assist with payroll and benefits
- Assist with resolutions on patient and staff grievances guided by the Regional Manager
- Assist with employee office job descriptions and performance reviews
- Assist with employee time sheets, documents tardiness and absences
- Training staff & managing site visits of interns or potential candidates
- Roles may be secondary and supportive to HR manager
BILLING AND COLLECTIONS
Performs data entry
Performs banking
Assists billing
Assists in collections
Assists in insurance processing
Performs related administrative services
Roles may be secondary and supportive to billing manager
Denitcon knowldge a huge plus!!
COMPUTER NETWORK SUPPORT LIAISON
Acts as a liaison to maintenance of computers and computer networks
Assists IT with technical issues resolution
Trains and supports users
Performs educating staff of practice management software updates
Qualifications
Education and/or Experience
High School Diploma or equivalent
1+ years of leadership experience within the dental industry
Experience working for a Dental Service Organization is preferred
Bilingual in Spanish, preferred