About the role
Salary: £24,000 a year
To ensure the smooth running of the reception desk in a professional and organized manner.
To welcome and deal with any enquiries from all visitors to the Practice in a polite, friendly and efficient manner. Absolute confidentiality about matters relating to patients, staff and the practice must be adhered to.
To ensure requirements for appointments, repeat prescriptions, medical certificates, clinical test forms, etc. are actioned in accordance with Practice policy and procedure.
To respond to all queries and requests for assistance from patients and visitors in a polite and friendly manner and, where appropriate, refer to a more senior colleague.
To answer the telephone and make calls as required in a polite manner, taking messages and making appointments as necessary and as directed.
Register new patients following practice policy (forms are filled in fully and correctly)
File medical records.
To ensure that the waiting rooms and consulting rooms are re-stocked with prescriptions and made tidy every morning and every evening.
To attend all staff training sessions, as required, and to develop new skills to cover absences of colleagues throughout the year.
Staff working in the evening, to make sure that the premises are fully vacated by patients via checking public areas. Ensuring that the premises are securely locked including windows and to turn on the security system if last person to leave the premises.
This job description is not exhaustive and is intended to provide an outline of the key tasks and responsibilities only.