About the role
Description
Position Summary: City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person.
It is with love and compassion that we walk alongside neighbors who are often overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. With enough endurance, we witness, firsthand, remarkable stories of transformation.
Still reading? Great! Now more about the position.
City Care is searching for the right person with a knack for seeing great potential in others and working as part of the team with the shared goal of motivating change toward that potential. To advocate is to speak in favor of another. We believe that our best advocate role is lived out by being in relationship with those that are working hard to believe in a bright future for themselves.
We are looking for an organized and task-oriented Advocate who is well equipped to work with single adults on a flexible schedule. The City Care Housing Navigator’s primary role is to assist individuals within the homelessness response system transition into safe and affordable housing by helping them meet their goals and objectives within a psychosocial rehabilitation framework.
Key Responsibilities: Well-versed in community resources, developing a network of collaborative partners
Develop housing individualized plans with guests based on their self-directed goals
Improve guests’ outcomes by collaborating to develop, monitor, and evaluate service plans
Provide case management assistance, resource development, crisis intervention and direct support to individuals in the shelter (including document recovery, collaboration with the City of Norman's Continuum of Care and other partner agencies to leverage resources and facilitate progress)
Promote housing stability for each resident by documenting progress, referrals, and contacts in the electronic record. Ensure ROI’s, case notes, and weekly documentation is updated and in compliance with best practices
Educate new incoming guests about rules and policy
Engage in weekly face-to-face meetings with guests as directed
Attend weekly staffing and community meetings as directed
Uphold professional confidentiality among guests, interns, externs, volunteers and staff
Requirements
- Skills & Experience: Previous experience in case management, recovery, or mental health services
- Computer literate, resulting in error-free data entry
- Must have a current Oklahoma driver’s license, reliable transportation, and updated car insurance
- Preferred: Professional experience navigating mental and physical health systems, benefits and resources
Previous shelter experience
Behavioral Health Case Manager II; Associates Degree, or equivalent lived or work experience
HMIS experience
*Bi-lingual Preferred