About the role
Description
Job Purpose
Serve as the front door representative of exceptional CZ values and culture to callers and guests; and to assist them with making personal connections or gathering information.
Duties and Responsibilities
The primary duties and responsibilities of this position include the following:
Enthusiastically greet callers, connect people, and assist in any feasible manner
Welcome in-person client guests and serve with warm hospitality during their visit
Manage the relay of telephone calls to staff, utilizing full potential of the phone system
Collect, log, and process incoming mail
Address/label, apply postage, and otherwise process outgoing mail
Log and distribute inbound shipping (USPS, FedEx, UPS, etc.)
Address/label, weigh, apply postage, and otherwise process outbound shipping
Process, log, and distribute inbound and outbound courier services
Manage conference spaces – schedule, catering, cleanliness, furniture, and audio/video
Seek out opportunities to assist other administrative team members
Serve as a backup for other administrative staff in the event of absences
Stock breakroom beverages, snacks, and breakroom supplies
Stock printers with toner and paper, and report meter readings
Responsible for office supply inventory and ordering for all offices
Support employees by serving as a helpful resource and connecting them with information, services, and team members as appropriate
Other administrative and clerical duties as needed or assigned
Continuing Education
Classes, as needed, to enhance or improve skills in programs used daily in completion of tasks.
Working Conditions
Daytime business hours in-office with limited flexibility.
Requirements
Qualifications
The following qualifications are requirements of the position:
Some hospitality, service, sales, or administrative experience
High school diploma or equivalent
Experience using Microsoft Word and Outlook
Excellent communication skills
Ability to type 30 wpm
Approachable, personable, and customer-service oriented
Physical Requirements
The ability to carry up to 30 lbs is required for the position.