General Manager

Overview

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Company Benefits & Perks

We believe in rewarding our team with benefits that support both personal and professional well-being:

Generous Paid Time Off (PTO)

401(k) with Company Matching

Comprehensive Health, Dental, and Vision Insurance

Health Savings Account (HSA) & Flexible Spending Account (FSA)

Life Insurance & Parental Leave

Employee Assistance Program (EAP)

Relocation Assistance

Professional Development & Advancement Opportunities

Supportive, Fun, and Flexible Work Environment

Access to an Unmatched Company Culture that values individuality and innovation

Responsibilities

• CLS Living is seeking an experienced, hands-on General Manager to lead a property through an exciting period of transformation, renovation, and repositioning.
• This is a unique opportunity for a leader who combines strong operational expertise with exceptional leasing and marketing instincts. As the majority of the property's renovation work will be substantially complete as this leader steps into the role, the focus will increasingly shift toward maximizing the property's new potential—strengthening operations, accelerating leasing performance, building market presence, developing the team, and positioning the asset for long-term success.
• Student housing experience is not required. We are looking for someone who has successfully managed an asset through change, repositioning, renovation, operational challenges, financial planning, and team development.
• The ideal candidate is hands-on, organized, direct, proactive, financially savvy, and energized by transformation.
• The property is undergoing significant investment and transformation, creating an opportunity for the next General Manager to help shape what comes next.

The GM will be responsible for balancing:

Operational excellence

Leasing and marketing performance

Property repositioning

Team development

Financial performance

Preventative maintenance and capital planning

Ownership communication

University and community relationships

The strongest candidate will see the property not simply as an asset to manage, but as an opportunity to build something better and drive meaningful growth.

KEY RESPONSIBILITIES

Asset Management & Property Operations

• Lead the property through the final stages of renovation and ongoing repositioning.
• Take ownership of the property's operational performance and long-term success.
• Proactively identify operational issues and develop solutions before they become larger problems.
• Evaluate property systems, infrastructure, and operational processes and communicate potential exposure to leadership.
• Develop action plans and partner with regional leadership and ownership to prioritize improvements.
• Identify when capital expenditures, preventative maintenance, staffing, or outside resources may be necessary.
• Balance immediate operational needs with long-term asset strategy.
• Establish processes and standards that support the property's next phase of growth.
• Maintain awareness of legal and compliance requirements and know when to involve legal counsel.
• Ensure the property consistently delivers a strong resident experience while meeting company and ownership expectations.

Leasing & Marketing Leadership

• A significant component of this role will be driving leasing performance and building upon the property's transformation.
• Lead the property's leasing strategy and overall leasing performance.
• Maintain a high-energy, accountable leasing culture.
• Identify opportunities to increase occupancy, improve conversion, and strengthen renewal performance.
• Analyze leasing trends, traffic, pricing, competitors, and market conditions.
• Develop and execute creative marketing and outreach strategies.
• Take a hands-on approach to leasing and marketing when needed.
• Build relationships with universities, student organizations, departments, and strategic partners.
• Strong preference for candidates with knowledge of the University of Maryland/Baltimore market and the ability to develop meaningful relationships with UMD and surrounding universities.
• Represent the property at university, community, and outreach events.
• Partner with regional and corporate marketing resources to maximize property visibility.
• Help establish the property as a compelling housing option within the local market.
• Bring the energy, urgency, and accountability associated with a new lease-up or newly repositioned asset.

Property Repositioning & Transformation

The majority of the major renovation work will be substantially complete as the new GM assumes leadership. This creates an opportunity to transition the property's focus from renovation execution to operational excellence, market repositioning, leasing growth, and long-term performance.

The GM will have the opportunity to be heavily involved in:

Final renovation and repositioning initiatives

Operational improvements

Preventative maintenance

Garage improvements

Certification and compliance requirements

Capital planning

Leasing and marketing strategy

University partnerships

Team development

Resident experience

Financial performance

The successful candidate will understand how to translate investment in an asset into stronger operations, stronger leasing, and stronger financial performance.

OWNERSHIP & LEADERSHIP COMMUNICATION

• Serve as a strong and professional representative of CLS during ownership calls and communications.
• Build credibility and trust with ownership stakeholders.
• Provide consistent, clear updates regarding property performance, projects, challenges, opportunities, and financial considerations.
• Develop and communicate actionable plans with ownership and regional leadership.
• Communicate proactively and frequently when circumstances require it.
• Demonstrate sound judgment regarding what can be handled independently and what requires escalation.
• Communicate challenges with solutions—not simply problems.
• Maintain transparency while demonstrating confidence, accountability, and ownership.

FINANCIAL & STRATEGIC LEADERSHIP

• The GM must understand how operational decisions affect the property's financial performance.
• Read and understand property financials.
• Use financial information to guide operational and strategic decisions.
• Determine what needs to be addressed immediately, budgeted, deferred, resourced, or escalated.
• Understand the financial relationship between operations, renovations, preventative maintenance, staffing, leasing, marketing, capital expenditures, and property performance.
• Help develop and execute the property's financial and operational plan.
• Identify opportunities to improve performance while protecting the long-term value of the asset.
• Partner with ownership and regional leadership on capital and financial planning.

TEAM LEADERSHIP & DEVELOPMENT

• The GM will be responsible for creating a positive, accountable, high-performing team culture.
• Build trust and accountability across the property team.
• Establish clear expectations, structure, and priorities.
• Assess individual and team training needs.
• Provide coaching and development across leasing, administration, and maintenance.
• Work collaboratively with the maintenance team while providing clear leadership and direction.
• Provide organization, coaching, and development to the Maintenance Supervisor.
• Help team members understand not only what needs to be done, but why it mat