About the role
Pay: $14.97 to $22.45 per hour
Description
A Utility Floater provides support across multiple branches, assisting with various needs. Utility Floater is responsible for processing transactions, interacting with a diverse group of people via person and by phone, investigating and resolving complaints, providing information about the products and services the credit union offers, and cross selling such products and services. Opening and closing of member accounts in addition to processing change of addresses, processing debit cards, opening CD, and IRA accounts. This role requires strong member service skills, adaptability and a thorough understanding of credit union operations. Requirements
Qualifications
Required:
High school diploma or equivalent.
1-3 years of experience in financial operations or a similar role.
Excellent verbal and written communication skills, interpersonal skills and active listening skills.
Provide high-quality customer service to members.
Cash handling experience
Ability to follow policies, procedures, and federal regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues
Excellent analytical and problem-solving skills
Proficiency in financial software and Microsoft Office Suite.
Ability to work independently and as part of a team.
Strong sales background
Skills and Competencies:
High level of accuracy and attention to detail
Well organized
Ability to manage multiple tasks and meet deadlines
Strong analytical and critical thinking abilities
Work Environment:
Office Setting with standard working hours
Ability to work flexible hours including weekends
Must have reliable transportation and be willing to travel to different branches
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Notary Public certification is a plus
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Lending experience is a plus