About the role
Description
SUMMARY
This position is located in the MIS/IT Department. The incumbent is responsible for providing cross-department technical troubleshooting, maintaining data integrity, supporting casino systems, and assisting with day-to-day information systems operations. The Data Administrator will help resolve hardware, software, user access, printer, reporting, and gaming system issues, and will provide on-call support as needed. This role is intended to provide direct support to departmental operations by reducing workload and helping ensure systems are functioning effectively across departments. The Data Administrator is accountable for cooperating with other departments, maintaining compliance with Minimum Internal Control Standards, and ensuring all MIS/IT objectives of the Casino are met. All discrepancies must be reported to Casino Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Extract data and prepare approved patron or operational lists as requested
Compile qualify lists and import approved data into the SYNKROS system
Create SYNKROS incentives and prepare them for approval
Activate and issue approved offers, promotions, and system entries
Audit ongoing and monthly promotions for accuracy in SYNKROS and related systems
Review promotions and assist with determining whether they can be programmed into the SYNKROS system
Assist with data integrity, system validation, and troubleshooting discrepancies
Provide cross-department technical support for hardware, software, printers, user access, and business applications
Troubleshoot and support SYNKROS, gaming systems, point-of-sale systems, reporting systems, and other casino applications
Assist with basic network troubleshooting, connectivity issues, workstations, peripherals, and system access
Coordinate with vendors for system support, troubleshooting, updates, and issue resolution
Maintain documentation for system changes, troubleshooting steps, user access, and recurring issues
Provide on-call support as needed for casino systems and IT-related issues
Must understand and comply with the System of Minimum Internal Control Standards.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to communicate both verbally and in writing.
- Ability to work in a smoking environment.
- Ability to speak, read, and write English fluently.
Requirements
QUALIFICATIONS
- Must know and understand the State Gaming Compact and operational policies and procedures.
- Must be certifiable through the Cocopah Tribal Gaming Office and the Arizona Department of Gaming.
EDUCATION AND/OR EXPERIENCE
- High school diploma or GED required.
- Associate’s degree in Information Technology, Computer Science, Information Systems, Business Technology, or related field preferred
- 1-year equivalent to at least TS-6, 2-year specialized work experience, 4 years in related field
- CompTIA Tech+ certification required or must be obtained within six months of employment.
- Equivalent combination of education, certification, training, and directly related experience may be considered.
- All applicants must be a minimum of 21 years of age.
WORK ENVIRONMENT
In the entertainment industry, one may be subject to a work environment containing excessive noise, smoke, and stress.
NATIVE AMERICAN AND CURRENT EMPLOYEE EMPLOYMENT PREFERENCE POLICIES ARE APPLICABLE TO ALL POSITIONS. MUST BE ABLE TO PASS A PRE-EMPLOYMENT AND ON-GOING RANDOM DRUG AND ALCOHOL TEST.