About the role
Service Advisor Primary Role Summary The Service Advisor is responsible for managing the customer experience from vehicle check-in through delivery while maximizing service sales opportunities and ensuring effective communication between customers and technicians. The Service Advisor serves as the primary customer contact, translating vehicle needs into repair orders, presenting recommendations, obtaining approvals, and ensuring customers receive professional, timely, and accurate service. This role directly impacts customer satisfaction, revenue growth, gross profit, and customer retention.