Assistant Director, Workplace Experience

Assistant Director, Workplace Experience - Reston
College Board - Global Strategy & Talent

Location

This is an on-site role and requires the candidate to work from

College

Board's Reston, Virginia office 5 days per week.

All CB employees are required to occasionally travel to meet in person for business purposes.

Role Type

This is a full-time position.

About The Team

The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work. Operating across three office locations — New York City, Reston, and Puerto Rico — the team ensures every workspace is safe, welcoming, and strategically designed to support

College

Board’s mission and culture. WX is positioned as a strategic, culture-shaping function tied to talent attraction and retention, not traditional facilities management.

About The Opportunity

• As the Assistant Director of Workplace Experience in Reston, you are the operational leader responsible for the full workplace experience at College Board’s Reston, Virginia office. You own day-to-day strategy and service delivery for a location with distinct operational needs —
• y ou
• lead
• and
• are supported by
• the Reston Coordinator, own vendor relationships and budget for your location, and ensure the Reston community feels as connected and well-served as any College Board office.

In This Role, You Will

Reston Operations Leadership & Service Excellence (35%)

• Own day-to-day operational strategy and service delivery for the Reston office, ensuring
• a consistently
• excellent experience for all employees and visitors.

Serve as

• primary
• point of contact for property management, managing the building relationship including escalations, maintenance requests, and building communications.
• Oversee the vendor-managed security program including guard scheduling, performance monitoring, and escalation protocols.

Manage meeting and event

• logistics
• including large-scale gatherings, leadership visits, and cross-organizational events hosted in Reston.
• Manage the Reston office technology ecosystem including the workspace booking platform and conference
• room
• AV systems.
• Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator.

Workplace Programming & Employee Engagement (25%)

• Design and execute the Reston workplace programming strategy including holiday celebrations, cultural events, team luncheons, and welcome experiences for hybrid visitors.
• Manage the office snack and beverage program including vendor
• relationship , inventory oversight, and budget.
• Develop programming calendar aligned with organizational priorities and employee feedback.
• Coordinate with NYC and PR counterparts to share best practices and
• maintain
• consistent programming standards.

Vendor Management & Budget Stewardship (15%)

Manage all Reston vendor relationships (snack and beverage, security, property management, janitorial, catering, office supplies
, group lunch ordering
) with documented SLAs and quarterly performance reviews.

Own the Reston WX operational budget, tracking

spend

and flagging variances proactively.

Evaluate new vendor opportunities and make recommendations to

Director

• .
• Process and approve invoices and
• purchase
• orders within
• delegated
• authority.

Data Collection, Synthesis & Reporting (10%)

Collect and synthesize Reston workplace data (space

utilization , visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director.

Identify

• trends and translate data into actionable recommendations for space optimization, programming, and service improvements.
• Support Director in building the unified cross-location data dashboard by providing consistent,
• accurate
• Reston inputs.

Workplace Experience Team Leadership - Reston (15%)

Serve as the senior WX presence in Reston, setting the standard for service quality and operational judgment that the

Coordinator

works alongside daily.

Maintain clear primary/backup/support responsibility lines with the

Coordinator

• , aligned to the
• role
• charter, so ownership of every workstream is unambiguous.
• Share context, guidance, and real-time feedback that
• build
• the

Coordinator's

• autonomy in routine operations, escalating
• development
• or performance observations to the Director.
• Champion the Coordinator's access to the tools, training, and day-to-day support needed to deliver excellent frontline service.

About You

• 2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment strongly encouraged.
• Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, with
• demonstrated
• ability to direct others, coordinate a team, and take ownership of outcomes.
• Excellent interpersonal and communication skills, with the confidence to engage senior leaders and executive stakeholders clearly and professionally, advocate for operational needs, and work through competing priorities with good judgment.
• A hospitality-forward, service-first mindset and a genuine ability to make employees and visitors feel welcome and well supported.
• Familiarity with facilities-related basics such as vendor coordination, property management interactions, and certificates of insurance, with the confidence to handle that side of the work independently.
• Strong organizational skills and the ability to manage multiple competing priorities with consistency and follow-through.
• Comfort with workplace tools and technology including Slack, workplace booking systems, AV platforms, and other office operations tools.
• Experience with workplace data and the ability to translate operational metrics into strategic insights.
• A commitment to supporting and developing less experienced team members.

Ability to

• lift up
• to 50 lbs.
• Ability to work on site 5 days per week in Reston, VA.
• Ability to travel on behalf of College Board business 1 to 3 times per year.

All Roles

At

College Board Require

• A passion for expanding educational and career opportunities and mission-driven work.
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal.
• A learner's mindset, commitment to growth, and openness to feedback.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.
• Authorization to work in the United States for any employer.

About Our Process

Application review will begin

• immediately
• and will continue until the position is filled.
• This role is expected to accept applications for a minimum of 5 business days.

While

• the
• hiring process
• may vary, it generally

includes:

resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership, and reference checks.

What We Offer

At

College

Board, we offer more than a paycheck. We provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.

We're

a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach

To

Compensation

The hiring range for this role is $58 ,000 to $78,000.

Your exact salary will depend on your experience, and how your background compares to others in similar roles at the College