About the role
Pay: $18.00 to $21.00 per hour
Description
Turn your attention to detail into a career that keeps customers moving and our service team running strong.
Colton RV & Marine
is looking for a highly organized, detail-oriented
Warranty Administrator
to join our team at our
Lake Avenue Service Center
. In this role, you’ll play an important part in the success of our service operation by ensuring manufacturer and aftermarket warranty claims are processed accurately, submitted promptly, and followed through to payment.
You’ll work closely with our service team, manufacturers, and warranty providers to resolve issues, maintain accurate documentation, and help maximize warranty recovery. Your work directly impacts dealership profitability, cash flow, and most importantly, the experience we provide to our customers.
This is a great opportunity for someone who enjoys solving problems, keeping details organized, following processes through from start to finish, and being a dependable resource for the people around them.
At Colton RV & Marine, we exist to provide an amazing experience for our employees and customers. Our values of
Being Driven, Integrity, and Owning Every Moment
guide everything we do, while a
Hungry, Humble & Smart
mindset shapes how we work, communicate, and support one another.
Your Accountabilities Include:
Prepare, submit, and follow up on warranty claims
Assist with body shop warranty claims and follow up on outstanding claims
Reconcile all warranty receivables and work with the accounting department to obtain payments
Follow up on all warranty receivables to ensure payment promptly, contacting customers as needed to schedule appointments for special order parts
Keep track of all warranty parts by noting the repair order number, date of replacement, and date on which part may be disposed
Maintain all service and customer records as required by the warrantor
Check in new units from factory, noting defects and creating work orders
Uphold the highest ethical standards
Obtain any needed warranty or customer authorization before working on a unit, including taking pictures, faxing in for authorization, or any / all procedures as prescribed in the manufacturer’s warranty policy & procedure manuals
Keep current with all factory recalls & announcements
Work alongside shop foremen, warranty clerk, lead technicians, and service advisors to enhance customers' service experience
Requirements
Valid Driver’s License and acceptable driving record
Previous warranty administrator experience is a plus, but not required
Proficient MS Office knowledge; computer software and internet proficiency
Must be detail-oriented and have strong organizational/sequencing skills
Excellent verbal, written communication and computer skills
Excellent communication and listening skills to resolve issues professionally and tactfully over the phone and in person
Ability to accept additional tasks, duties, and/or direction from management
Requires some bending, climbing, and kneeling to take photographs of various areas on an RV
Salary Description:
$18-21/hourly base rate + Commission (estimated annual salary of $55,000 - $65,000)