About the role
Pay: $16.00 to $22.50 per hour
Description
Reporting/Department Head Practice Manager
FLSA Status – Non-Exempt
*EEO Category – Service Worker
Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.
Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.
MAJOR FUNCTION: To provide friendly, professional, and high-quality support to CompleteCare’s providers within a team-based, patient-centered medical home model of care.
ESSENTIAL RESPONSIBILITES:
Provide services to patients while ensuring a safe environment of care
Reduce risks of nosocomial infections in patients, employees, and visitors
Always embody friendly and courteous customer service with both patients and staff
Act as an active participant in the healthcare team – working together with all levels of staff to ensure the best care possible for patients
Work with team to meet specific healthcare performance improvement goals
Adhere to all applicable HIPAA guidelines as to ensure confidentiality of patient information
Problem-solve issues as they arise in a proactive and positive manner
Organize and prioritize tasks as assigned
Work with supervisor to plan departmental activities, evaluate data and make suggestions for improvement
Maintains clean and orderly workspace and efficiently utilizes supplies
OTHER JOB DUTIES:
Manages assigned provider’s schedule to ensure that we are optimizing access for our patients.
Communicates with provider about patients to be seen
Greets patients and escorts them to exam rooms
Identifies patients and confirms medical records
Schedule appointments as necessary
Registers patients and collects all information required
Prepares patients record for provider
Prepares patients for exam by collecting relevant medical history, information about visits, vital signs, and instructs patients on preparation for exam procedures
Assists provider during examination
Selects and completes all required forms for each medical screening
Guides patients through their visit
Administers vaccines and completes referrals as needed
Communicates status of the patient with other members of the healthcare team
Assures medical charts are returned
Properly disposes of soiled equipment and laundry and prepares regulated medical waste
Transports and retrieves instruments safely and prepares for sterilization
Keeps clinical area clean, orderly, and stocked with supplies
Opens and closes clinical area according to assignment
Assists Practice Manager, Head Nurse or Charge Nurse with other tasks and projects as required on an as-needed basis to meet the goals and objectives of the organization.
May require lifting/assisting patients
Position requires work with hazardous and bio-hazardous materials
Requires walking/standing for long periods of time
Additional job duties as assigned
Requirements
QUALIFICATIONS:
High School diploma or equivalent.
Graduate of an approved Medical Assistant program
1 – 2 years of experience in a healthcare setting
Experience with electronic medical records preferred
MA certification required within 6 months of employment
CPR certified
Excellent communication and problem-solving skills
Excellent interpersonal skills and the ability to work effectively with all members of the healthcare team.
Commitment to professional growth and development in a dynamic, forward-thinking organization
Demonstrated knowledge in the role of every medical emergency
The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description. EOE CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to: Comprehensive medical, dental, and vision insurance Paid time off (vacation, sick leave, and holidays) 401(k) retirement plan with employer matching Incentive program Life and disability insurance Continuing education and professional development opportunities Flexible Spending Accounts (FSA) Tuition reimbursement Reimbursement for licensure and certifications Reimbursement for CPR Discounted services Employee recognition programs Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses) Pension plan Cancer insurance policies Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit) AAA membership (discounted rates) BJ’s Wholesale Club membership (discounted rates) Direct deposit Childcare reimbursement program Intersite travel reimbursement