About the role
Pay: $15.92 to $18.50 per hour
Description
Reporting/Department: Practice Manager
*FLSA Status – Non-Exempt
*EEO Category – Service Workers
Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.
Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.
MAJOR FUNCTION: To arrange for the efficient and orderly registration of CCHN patients by ensuring that accurate patient information is collected, and that patients receive an optimum level of professionalism and office experience.
ESSENTIAL RESPONSIBILITES:
Registers patients for services, entering and verifying all patient demographics and billing information at time of check in.
Assist patients with navigating the kiosk registration process
Provides excellent customer service skills; greets patients politely and promptly whether over the phone or in person
Must portray a positive, courteous, and professional manner to patients, families, visitors, coworkers and physicians
Responsible for insurance verification of patients
Collect co-pays
Obtains necessary patient information and documents, signatures of consent for treatment, release of information and other CCHN forms and scans to computer
Direct patients to relevant areas of building
Task messages to nurses
Sends faxes, retrieves, and routes incoming faxes
Understands the organizations financial assistance policy and refers uninsured patients to access to care counselors
Must be flexible with the willingness to work different shifts
Maintains strict confidentiality regarding knowledge of all patient information (HIPAA), staff and confidential facility business
Must recognize the importance this position plays in the community and must convey a caring and professional image in all interaction
Ability to remain calm, professional, and focused on performing multiple tasks with many interruptions in a high stress, fast paced environment
Keep areas clean and organized
Follow CCHN policies and practices
Requirements
QUALIFICATIONS:
High school diploma or equivalent
Minimum two years receptionist/cashier or other related experience/business school training, Hospital/Medica/Office/Medical terminology preferred
Ability to read, write legibly and comprehend the written and spoken word in English; basic computer literacy and ability to effectively learn new software programs required; Typing (45wpm), data entry, telephone answering etiquette, copy machine, must be physically able to sit for long periods of time, light standing and/or walking.
The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description. EOE CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to: Comprehensive medical, dental, and vision insurance Paid time off (vacation, sick leave, and holidays) 401(k) retirement plan with employer matching Incentive program Life and disability insurance Continuing education and professional development opportunities Flexible Spending Accounts (FSA) Tuition reimbursement Reimbursement for licensure and certifications Reimbursement for CPR Discounted services Employee recognition programs Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses) Pension plan Cancer insurance policies Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit) AAA membership (discounted rates) BJ’s Wholesale Club membership (discounted rates) Direct deposit Childcare reimbursement program Intersite travel reimbursement