About the role
Description
- As a Member Associate at Bloc Fitness, you will be the first point of contact for members and guests, providing exceptional customer service while promoting a welcoming and engaging fitness environment. You will assist with membership inquiries, process transactions, and ensure members have a seamless experience.
- Responsibilities: Greet and assist members and guests with a friendly, professional attitude.
- Process membership sign-ups, renewals, and cancellations.
- Offer and lead tours to prospective members.
- Answer phone calls and respond to inquiries about memberships, programs, and amenities.
- Maintain an organized and clean front desk area.
- Assist with billing, payments, and basic account troubleshooting.
- Promote and sell fitness center services, including personal training.
- Support member retention efforts by engaging with members and addressing concerns.
- Enforce facility policies and ensure a safe and respectful environment.
- Assist with event coordination and member engagement initiatives.
- Perform light administrative and maintenance duties as needed.
Requirements
- Qualifications: High school diploma or equivalent required.
- Previous customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and familiarity with membership software a plus.
- Passion for health, wellness, and fitness.
- Ability to work flexible hours, including evenings, weekends, and holidays.